Gracie O'Malley's Portage Park — Restaurant in Jefferson Township

I Never Thought a Sunday Family Gathering Would Turn into a NIGHTMARE with Unprofessional Service and NON Service at this Place we had a Party of 10 with a Simple Question of Askin the Supposed Waitress Wiping Table Down after Somebody Ate on it before we Arrived Proceeded with an Attitude that Wasn't Even Problem as Everyone Settled In We Asked for Service 3 Times and Finally the 4th Time Our Friend Bella Helped Us after her Shift Much Appreciated after She Left Nobody Helped Us we Were Receiving Our Drinks and Food from Other Patrons and Myself and Wife Walkin Up to Bar to Get Everything as Time Went on My Family had Left was Myself Wife and Step Mom we Finally Received Bill after About 20-30 Mins with No Service I then Asked Why the Bill was So excessive after Two Buckets of Miller High Life One Cocktail and One More Round BTW Nobody Else Drank Alcohol the Whole Time We were there Only had Food Adam the Most Unprofessional Bartender Started to Get Upset and Reversing the Whole Blame on Me Telling Me if I had a Problem to Go Outside Whatever that Meant Even Going as Far as Threatening to Call the Police Handing the Phone to Wes the " DJ " for Bear's Game Who Should have Never Been Involved Felt Bad for Him He Handled it Well Elena Proceeded to Handle the Situation After Adam had to be Restrained We only Received One Copy of the Receipt Also Which Never Happens there is a Serious Problem with the Decline of Service and Treating of Customer's these Last Couple Yrs in this City and Ystrdy Proved It I Will Not be Threatened and Up Charged and Seriously Want Answers for this I Was Also Told by Elena the Owner or Owner's of Gracie O'Malley's Cannot be Reached and Will Not Respond to Any Situation Another Thing I Have Never Heard in My Life I Would Sure Hope this Doesn't Fall on Deaf Ear's there is a Serious Image Problem at the Portage Pk Location that Needs to...

Just came frome there... Walked in to a reserves table of 11. No service from when we walked in. Servers were TOO BUSY ON THEIR PHONES TO SERVE. SOME PATRON IN THE BAR HAD TO BRING OVER OUR DRINKS BECAUSE THEY WERE TOO BUSY ON THEIR PHONES. WE HAD EVERYTHING ON ONE BILL BECAUSE WE WANTED TO MAKE IT EASIER FOR THEM TO CHARGE US. OK...EVEN THOUGH WE CLEANED OUR OWN TABLE AND PATRONS WERE SERVING US..👍🏻 THE ONLY BARTENDER THATS WORTH HAVING THERE AND MAKE A MANAGER IS BELLA. SHE WAS AMAZING JUST BECAUSE SHE IS OUR BARTENDER AT ANOTHER STABLISHMENT WE FREQUENT , WE WERE SO LUCKY TO SEE HER HERE. SHE WAS SUPPOSED TO BE OFF BUT BECAUSE EVRYONE ELSE WAS SO BUSY ON THEIR PHONES...SHE WAS THE IT GIRL. GOOD JOB BELLA FOR PICKING UP ON YOU LAZY COWORKERS SLACK!!!!❤ AFTER OUR PARTY WAS DONE AND DIGESTED...WE JUST NEED OUR BILL..RIGHT? 🤷🏽‍♀️ AFTER LIKE 20 MIN OR SO...NOTHING.. WE GO TO THE BAR AND ASK ADAM ABOUT OUR BILL...HE SEEMS NOT VERY BUSY AFTER THE BEARS GAME..WE THOUGHT IT WAS OUR IDEAL TIME TO ASK FOR OUR CHECK...BECAUSE WE DID NOT WANT TO BOTHER.... I GUESS WE BOTHERED HIM AND TOLD US " YOUR BILL SHOULD HAVE BEEN $2,000 DOLLARS!!!!!!" WE GOT AGITATED BECAUSE AS U CAN SEE FROM NUMBERS 1-9... WOW!! HE KEPT SAYING "YOU ARE COSTING ME"!..WHAT DOES THAT MEAN???🤷🏽‍♀️ WE WANTED TO PAY BILL WITH ELENA. ADAM KEPT ON GIVING DIRTY LOOKS AND TALKING UNDER HIS BREATH AND TO OUR FACE VERY AGGRESSIVE ..IF THE STAFF, SPECIALLY ADAM WOULD HAVE CPI TRANING THAT WOULD TRY TO DE ESCALATE A SITUATION IT WOULD'VE BEEN IDEAL. BUT IF YOU HAVE UNTRAINED ADAM...THATS A PROBLEM. MONEY IS NO OBJECT TO OUR PARTY..BUT WHEN YOU HAVE ADAM THREATING TO "BRING IT OUTSIDE" AND HANDING THE PHONE TO WES THE DJ AND THREATING TO CALL THE POLICE THAT NIGHT...OH PLEASE..KEEP IT CLASSY ADAM... WOW! SO MUCH FOR OUR FAMILY...

Normally I wouldn’t leave such a bad review for such a small detail, but the response from the server and manager left me no choice. I cringe every time I see a bar, especially one representing themselves as a take on a European establishment (in this case Irish), use a shaker pint for draft beer. I choked down my first flat, piss warm Modelo and asked on my next one if I could have a pint glass. I was told that was a pint glass. I tried to explain that it is actually a shaker pint and not intended for beer, and the one used for Guinness is an actual pint glass. I was told I was wrong and the Guinness glass is 20oz. I guess the fact that this glass is an imperial pint designed to leave 4 oz of room for head was lost on them.

It saddens me to see a cool bar in a vibrant city that I love curate a great draft beer selection only to destroy the flavor by using the wrong glass and not teach their staff how to properly pour it. I’m sure the vendor will show you both of these free of charge. I’m only writing this review in the hopes that someone sees it and changes it. My only motivation in doing so is the beer. Someone worked hard to brew it and bring it to you, so please quit ruining it. And when someone asks you for a pint glass, even if it’s not for Guinness, just give them one.

End of rant. Change your glassware and I’ll take down...