Motherland Cafe — Restaurant in Jefferson Township

This shop is close to me and it's rated incredibly well. However, I failed to see how it earned this rating. Firstly, the interior is tiny - much smaller than the photos would have you believe. There are only six tables. I choose the only available table when I arrived which had Cheerios littered all over the floor under it.

I ordered macarons and coffee. The macarons are $4/each. They were middling for US macarons but still very expensive. The coffee came with this hard plastic lid. At first I was excited because I thought at least it is recyclable, but there is no recycling collection inside the shop.

The biggest problem I witnessed is customer service. I was onsite for just short of two hours. In that time, every single new customer who walked in off the street had to wait at the counter for service for 3 to 10 minutes. This isn't an exaggeration. There were two staff working but they would retreat to the back after every order. It was wild. It got to the point that myself and another patron would inform the long-waiting customer that they would have to call out in order to get service.

The macarons were served on this medium sized plastic tray. As I was leaving, I looked around for a tray return area. There is none. There was no one behind the counter to ask to take it so I awkwardly left it near the macarons display case.

To top it all off, there's no signage out on the shop exterior. I asked an associate to meet me there but it's basically invisible from a car because there's no sign on the...

How I miss Cafe Zozo. The location was perfect to make this my go-to spot, and I would go a lot (great place for me to focus and get work done). So when Motherland opened I wanted to give it a shot. The first time I went, I was excited to see breakfast options. I ordered an egg and cheese sandwich on a bagel and it was amazing! The drink was ok, but if I need caffeine, there’s caffeine. The service was also nice.

The next time I went, I ordered the same exact thing and got a completely different sandwich (which as everyone else pointed out, nothing looks like their menu shows), and service was… ok.

I went one more time and tried it out again, same exact order, and got another completely different sandwich. All egg sandwiches, all completely different, and worse and worse each time. I stopped going there after that. It wasn’t worth it.

Today I needed some caffeine with only a few minutes in which to get it so I ordered online and walked over quickly (again, convenient location for me). When I got there the wrong drink had been made. There were a couple of exchanges back and forth about what I ordered and what they made, and in the end they looked at my order again and made the right drink. Which, as all previous times, was ok.

I love supporting small business and have frequented this location with the last two businesses there. I wish I could do the same now but I just never know what I’ll get and can’t trust the photos or descriptions...

me and my sisters went here for an event that was being hosted. they only had one man on staff. we were there for two hours waiting on our order, (there were a lot of orders) and at first we figured he's just one guy its okay, but after a while, after two hours of waiting? no. i went up to ask about our order and he tells me he GAVE it to someone else bc he called out our number and no one came to pick it up (this man was also talking shouting our orders in the quietest voice ever in a cafe with 20-25 people talking at the same time) he says this while giggling, may i add, and then he says that he can't make us our order because he ran out of the ingredients to make our boba? he offers to exchange or refund. we ask for a refund, which he does not do immediately (instead he goes back to making drinks). what annoyed me the most is the fact that we where there for two hours waiting for nothing. the one (ONE!! during an EVENT that they had to have known was going to happen!!!) man that they had working didn't do anything to try and mitigate the situation! he did not bother to tell anyone who was waiting that certain drinks and desserts were now unavailable! we were only waiting on ONE drink and a...