Papa Johns Pizza — Restaurant in Jefferson Township

Ordered via the PJs website (pizza, cinnamon dessert thing, and a 2L of ROOT BEER). Pizza was on time and hot, BUT they sent a 2L of Pepsi…which I am not a fan of. So, I asked the driver (DoorDasher) and he was like ‘that’s what they gave me shrug’ So I called the store and an extremely rude, dismissive woman answered the phone and when I asked about the Root Beer, she was like ‘Out of Root Beer, so we sent Pepsi.’ I just don’t understand why they didn’t call and give me some sort of option. She offered to put a credit for a future order, but after her dismissive attitude and the driver begging for a tip before the food was even finished cooking (I selected a 20% tip when I paid, but I guess he couldn’t see that), I said I wouldn’t be eating here again and she hung up on me.

From the person on the phone (idk if it was a manager, but when I called back asking for one, it was the same woman) to the driver complaining about delivery time and tip, this was a TERRIBLE experience, even though I...

Where to begin? After waiting over an hour for my order, the tracker said it was delivered. I checked my stoop and saw nothing. I checked the other stoops orders sometimes get placed and nothing. Walked entire complex and found no pizza. Called the store to tell them it was never delivered and was connected with a rude, less than helpful manager. Driver claims he called my cell at delivery (which is a lie) and handed the pizza to a woman at the residence (which was not possible), which meant there was nothing that could be done. Since the delivery driver dropped off the pizza, it was a final sale. Didnt offer anything to make it right, which could have been a refund or remake the order. I guess in the history of pizza delivery a pizza has never been delivered to the wrong address. The manager was dismissive of the entire conversation, deflected saying another manager will call (which I will not hold my breath), and just could not be bothered with any sort of...

I ordered my pizza online. It sent me to delivery.com. After an hour with no pizza, I looked at the tracking on their site which said it should be there and to call if not. I called and got someone across the country. They stated they can not track it there so they will call the restaurant and call back. I get a call back saying the restaurant thought delivery.com was sending a driver not them using their own. He stated the restaurant would deliver in five minutes. 20 minutes later I get a cold pizza. This about two hours after I first ordered. I called the restaurant directly stating I want a refund. The restaurant refused saying they could remake it or give me my next one free. Since I needed to be somewhere and will now have to eat out, I wanted a refund. The manager Lisa refused. I have probably ordered a hundred of pizzas from them. I will not order from...