The Heron's Landing — Restaurant in Jefferson

Seriously awful experience, but the waitress was nice.

Waited over 5 minutes to be seated, after multiple employees looked at us and didn't bother to grab the hostess. Turns out the hostess was one of the employees who looked at us a few times.

Waited 10 minutes for a waitress when we were seated. Ordered a mojito and a water.

Waited 20 minutes for the drink and water to come. Ordered cheese curds, an entree, and the special. I was informed they were out of the special, so I adjusted accordingly.

Waited about a half an hour for cheese curds, which tasted great, but there was a broken toothpick INSIDE one of the curds. The waitress told us we'd be comped the curds.

10 minutes later, was told that the other entree my SO ordered was also not available to order. This was an entire hour after we put in our order. She got a wrap or something.

Fast forward another hour (this was a 2.5 hour experience) and we were discussing how much money to leave on the table before leaving. During our conversation the food finally makes it to our table. My shrimp alfredo had 4 shrimp on it (which isn't uncommon but also lacking after waiting for so long). They forgot the fries that comes with the wrap on my SO's.

At this point (there were a few mixups I didn't mention for the sake of post length) we asked the waitress for the owner, so she wouldn't have to continue listening to our dissatisfaction. We wait 10 minutes, he comes out, turns around, and walks back inside. Turns out, it's one of the guys I noticed just drinking at the bar. Wait another 5 minutes, and he does in fact come out to greet us.

We explained to him our experience step by step and that by the time we parked to the time we got our food was over 2.5 hours. He explained how swamped they were (there was two other couples who had been done eating for some time, and a table of 6 inside. The rest of the restaurant was completely empty. Not a valid excuse). He went on about how his son and son's wife had to come in because they were understaffed and how darn busy they were. They were so busy they ran out of a lot of the menu options. Well if they were so busy why was the owner sitting and drinking at the bar with his buddy the entire time we were there?

He then rudely insinuated that we were only complaining to get a free meal. "Fine eat your food for free!" Then walked away mid conversation. We got up and gave the waitress some money for her time and effort and left the restaurant.

A lot of restaurants get busy. It's a good problem to have. 1) they weren't busy at all, 2) if they were, it's a good problem. Figure out how to deal with it or...

Went there yesterday Oct 21st 2017. When we first got there the dinning room was pretty busy so we went to the little side place on the outside that was part of the bar that was serving food, there was six people in line and we could get something quick. A half hour later!!! We got our turn to order and they were out of what we wanted. So we went inside, and the dinning room had cleared out a lot. We picked a table by the bar and I went and ordered a couple of drinks I didn't see anybody taking orders, and asked the bartender is there someone taking orders or can I order from him, he said I could order from him and I did. An hour later during which time a table of 6, table of 5 and table of 4 came in after us, they all got their food!! I got that bartender back and asked what happened to our food and he said they were really rushed that day and he would check, 10 min later he came back and told us it would be out in about 10 minutes. I wasn't real happy about it but we waited that long and were hungry and so we'll wait another 10 min. Then another couple came in an sat in the dining room a waitress took their order. We waited another 20 min, still no food, and then the couple that just came in got their order. What the heck! Got the bartender again and asks why we didn't get our food and all those people came in after us got theirs, he went into the kitchen and asked what happened to our food, he came back saying they could not give us a definite time. Are you kidding!!! We did not order anything special, a BLT, Chicken sandwich and a burger. We left. I don't know what their problem is but I can tell you I will never go back there again . It actually look like good food. To bad we...

Our family of 7 had a great time at Heron's Landing and on Saturday night in spite of the fact that they were extremely busy! We had to wait for a bit as we requested a seat on the patio and that seating was in high demand with the great weather. We we seated by the very pleasant hostess and Keegan brought us water and and made sure we had place settings right away. Molly was our server and did a fabulous job, again in spite of how busy they were both inside and out. The food was really good. We had appetizers of duck poppers, mozzarella sticks in wontons and fried mushrooms all very tasty! I had a mojito, made with their home grown fresh mint, which is a favorite of mine. For dinner I had the pan fried wallyeye and it was awesome! Others had the fried cod, hamburger, and shrimp. Everyone was very pleased with their choice. We were all too full to try dessert. To top the evening off a beautiful blue heron paid us a visit and we had the opportunity to get a photo. We will definitely return again and again. Thanks Molly and Keegan for your hard work and the entire staff and owner for you...