Subway — Restaurant in Jerome

If this is the Subway on Walbash in Springfield Illinois, then it was not the best experience I have had at a Subway.

Ordered on line to pick up, arrived went to drive thru, a young lady told me that on line orders had to be picked up inside, oookay, go inside, youthful employees working seemed more interested in their mobile devices than customers service. Finally when they acknowledged that I was there for my food, proceeded to tell me they did not have my mobile order up on the computer so they did not fulfill the order, I questioned why since my app stated that it was ready, they said the "system" was "glitchy" that day but i could reorder, ok great I reordered.

Then when they were going to ring me up, I told them I had already paid through my app, they tell me since they did not get the mobile order they could not verify that I had paid, I show them my payment approval and confirmation number on my app, still told me it didn't matter and to call customer service to charge back to my CC, I tell them I'm not doing that for a $9 footlong. This nice little back and fourth with them about payment went on for a few minutes, until through sheer patients and my ability to negotiate, got my foot long black forrest ham and cheese sub and Gatorade to go without being charged twice. Two stars instead of no stars because they ended up making the sub without charging me again. Never will I go to that particular...

I am giving a two star because normally, the food at subway is good, otherwise for this particular visit I would give it a one star. So I hadn't been to this subway for awhile and had never experienced the touch screen menu. I like it! I pulled up about ten minutes to eight and I can see the person inside look at me out the window. I proceed to enter an order of two sandwiches and some cookies and it takes a few minutes. I get completely done and hit the complete button and as I start to pull around, I here her say "Sorry, we are closed". Ok, of I had known they were closing at eight, I wouldn't have stopped that close to close. But at this point it was 7:57. So number one, you have my complete order and it's not eight. Number two, you saw me at the drive up and could have said something before I sat there and went through a complete order. Won't be going back there for awhile. Went to Penn...

I tend to go to this subway quite often and I have definitely noticed the quality of food go down over the last few months. I ordered a veggie delite and the steak and cheese sandwiches. The steak was cold to the touch and the cheese was not melted at all. When I asked the employee if the sandwich should be warm, they said yes and took it back to warm it for about 10 seconds.... it was still not heated up when they handed it back to me. And the bread on both sandwiches were stale... If the restaurant was busy, I would have understood but there was one other car besides mine in the lot and one car pulled into the drive thru while we were waiting. I was unimpressed with the quality considering their "eat fresh" standard. I will not be going back to...