Chick-fil-A — Restaurant in Jersey Village

My experience at your Chick-fil-A location at 12325 Farm to Market 1960 Rd W, Houston, TX 77065 on April 9, 2025, at approximately 7:05 PM through the drive-thru.While the initial greeting and order placement were decent, my food was not brought out until 7:18 PM. Upon receiving my order, I immediately noticed that the medium-sized drink cup was filthy — there was orange soda splashed on the outside, and upon closer inspection, there were small black particles floating inside the drink. I had ordered a Sprite, not orange soda. When I looked into the bags, I found no napkins in either one, and more than half of the fries were flipped over and scattered inside the bag. I immediately asked for a new drink and specifically told the young Caucasian male employee to replace both the cup and the lid. I then watched as he attempted to simply wipe off the cup and lid and brought it back to me with a mischievous smile, handing it to me quickly while I was in the middle of asking to speak with a manager. When I checked the cup again, I found a small hair lodged inside the area where the lid closes around the cup. I had to honk my horn to get further assistance. A young Hispanic employee came to the door and asked what was going on. I again requested to speak with a manager. I then witnessed an employee named Ryan say he could "handle me" and approached my car with a very cocky attitude. I asked him if he was a manager, and he responded by asking what I needed instead of answering the question. When I again requested a manager, he told me that the manager was busy. I informed him that a manager should never be too busy to speak to a customer and insisted that someone come outside immediately. Ryan then approached Devon, who was sitting at a table wearing headphones, and Devon finally came outside. As he approached my car, he simply gave me a head nod as a greeting. I explained the entire situation, and he never once offered an apology. Instead, he told me he would just remake the drink. I expressed that this was not acceptable and requested a full refund. Devon told me that a refund could only be processed if I returned the food — otherwise, I could keep the food and receive a coupon for a future visit. I returned the food and requested the refund. Devon came back to my car with the refund receipt. When I asked for the operator's email address, he refused and simply told me to visit the website. I am extremely dissatisfied and disappointed by the level of disrespect, poor sanitation, lack of professionalism, and overall mismanagement that I experienced. Neither the operator nor Devon are suited for their roles at Chick-fil-A. This location is consistently poorly managed at any time of the day, and my experience is a strong reminder of why I avoid it. I strongly urge corporate leadership to re-evaluate the operator’s leadership at this location and implement immediate and comprehensive leadership training for the entire team. This experience reflects very poorly on the Chick-fil-A brand, and I hope to see meaningful changes made. Furthermore, the mother and son duo needs to be broken up. Colleen should not be managing her son Devon (Ditector). He is too young and lacks the experience of communicating with...

Ok so this is my favorite cfa location mostly because it’s close, convenient, and most of the employees are some friends from school I used to go with. Workers like this one person (I can’t remember their name unfortunately, but they have beautiful dreads) make my experience the best every time because I come here every Wednesday to pick up food for my family. That goes for a lot of others such as the managers and other employees. I’ve lived in cypress for 8 years now, and I have only had 2 bad experiences, and sadly today marks the second one. Idk what update they made to the app that caused some minor issues with people, but I experienced one today. I placed a breakfast order and headed to the place and opened my phone to see that it said the breakfast was closed and there was no way for me to punch in my curbside pickup number or anything to cancel it. I called and was explaining what happened, then was told to hold in the middle of my explanation because something happened. It went on for 10 minutes until I decided to just go there and say what happened. This hold isn’t what bothered me (because things happen and get busy). what bothered me was when I was getting the problem sorted out with this other very nice and polite girl with curly hair who was understanding my situation which I really only expected a refund from, and she ended up making my food for me and apologized (which she didn’t even have to do), and then a different girl with a ponytail who I’ve met before and have talked to before (seemed super sweet then) is talking about my order in front of me with this tone of frustration and attitude not knowing the order it was for was standing in front of her. Maybe I’m overreacting but that just didn’t rub me the right way. 8 years I’ve been going here, might have to just stick to curbside always from now on to just get it and move on. other than this incidence and another one a year ago, this cfa is great. I will be leaving a 5 star rating in a review yet to come because of how the hood overpowers the bad most of...

Where to begin? Well, normally, Chick-fil-A is renowned for quality service with the food, just as good. Unfortunately, that was not the case with this particular location. To start, the cashier did not greet me and began by just asking for my order. So I did what any decent human being does when ordering food, "HI there! How's it going? Etc." Anyway, I began to give her my order, a simple number 1 with Powerade and a few extra Chick-fil-A sauces on the side, didn't offer an upgrade to large or asked if I wanted anything else. So I upgraded to large regardless. After paying, I moved to the side to wait for my order. As if straight from heaven, an angel quickly appeared with my order with with the speed of a Nascar driver on her 499th lap of the Daytona 500. As I was waiting there with my order, another employee luckily caught us still waiting and asked if we were okay. We were still waiting for our drinks that the cashier never gave us. That was quickly remedied as well. We finished our meal quickly, which unfortunately wasn't the best. Then I went to the restroom, which was spotless, to wash my hands and such. As I was leaving, no one said anything, unlike other Chick-fil-A's where they wish you a farewell and a God bless. The cherry on top was when a Chick-fil-A driver, carrying a larger order, with another customer behind him, needed help with the door. As any person would do, I held the doors open so he could leave with no problem. The young man made no eye contact, not a "thank you", nor a simple not in acknowledgement, nothing at all, as if the doors simply opened by themselves. At least the guest behind him thanked me for holding the door open for her. Luckily I don't live in the area, so I won't have to visit this one for my Chick-fil-A fix. Overall, I would not recommend this location as I would actually actively dissuade others from coming to this...