Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Jonesboro

Placed an online order through the app that did not go through. We did not know that it had not gone through since it charged our bank account. Waited 45 minutes in the lobby for an entire cheerleading squad to order. Then found out the order did not go through, we then placed the order again at the restaurant. Waited another 20-25 minutes for the food, arrived home to find that the order was made incorrectly with two chicken tenders missing. We reached out to the manager with our complaints and he was extremely unhelpful, stating that we would need to bring the incomplete food order back to the location to receive a refund or the additional chicken even though they closed in an hour. Important to note that the manager is the one that made our order incorrectly and was aware that we had been waiting for an extended period of time. Service was extremely poor and workers showed a general lack of awareness and time management towards the customers. Also observed the cashier make her food so that she could clock out while we were waiting for our food. She was fully aware that we had been waiting for an hour. Overall a terrible experience and I would not recommend this location to anyone, go to Popeyes, KFC, Gutheries, Slim chickens, sharks, or honestly anywhere else if you would like competent staff to make your order. Lauren was the only staff member that seemed concerned with our wait time and checked on our order for us even though that was not her responsibility as she was on drive thru, thank you Lauren. We have filed a formal complaint and will be speaking to the franchise owner. Appetite was completely lost after this...

Terrible location! Almost every time I order here through the app the promise time is up to 30 minutes wrong from when the food is actually ready. Tonight I had placed an online order through the app, arrived for pickup and sat in the lobby for over 45 minutes before being informed the restaurant never received my order even though I had already been charged. After this I asked the manager on duty If I could re-order the food as it wasn't their fault the app had missed my order. After replacing my order It was another 30ish minutes before my food was ready. At this time there was nobody waiting in the lobby and I watched as employees began making food for themselves. I watched through the window as the manager made our order himself. After receiving my food I left without checking it and once I got home I opened my Mr.Beast box to see that they had only given me 2 tiny chicken tenders instead of the 4 that is supposed to come with the meal. After realizing the order was wrong I immediately called the store to try and get it resolved. I was told without bringing my food back up to the store there was no way they could refund my order. All they were willing to offer me was to write my name down and to replace the order at a later time . Overall, we waited over an hour in the lobby, got charged 2x times for the same order, and were given the food incorrectly. I would still like to have this resolved but I would be surprised If they responded by anything other than...

This location consistently, for all the times I've gotten it in the past 8 months since I discovered Zaxby's, had AMAZING fried chicken, freshly made, so hot and fresh that when I bite into it it burns my tongue and juice is oozing from the chicken, and it's beautifully crispy. Every time. That's rare from fried chicken places these days. I thought this was the standard of all Zaxby's locations until I recently ordered the same thing (Zaxby's signature chicken sandwich) at locations in Searcy and in Little Rock, I was so excited to satisfy my Zaxby's cravings, imagine -- to my shock, I was given stale mid fried chicken, at both locations! After, I came back to Zaxby's Jonesboro and ordered the signature sandwich, and was not disappointed by the great crispy, hot, fresh juicy chicken. Consistently great for the Jonesboro location. Trying Zaxby's at other cities made me realize I need to appreciate our Zaxby's branch here in Jonesboro, and come on here and write a good review. You guys are...