McDonald's — Restaurant in Joplin

I previously owned a fast food restaurant such as McDonald's. Therefore, take my critique as you will. Had the misfortune of dining at this franchise. I ordered a Double Quarter Pounder Deluxe , large fries, and a large Coke Icee. A tattle tale sign of poor food prep referencing french fries. Is when fries have NOT a LIGHT golden color. But instead, a DARK and DULL brown appearance! If the fries are NOT tuff in texture, meaning OVER cooked towards being burned? But, instead, they have a normal firm and soft texture, with a dark brown appearance? This is a dead giveaway to a trained eye of fries being cooked in DIRTY OIL ! Another indicator that will confirm this ideology will be the leftover residual oily film left in your mouth upon eating. This is what I received at this establishment. When I confronted the on duty Mgr. I was amazed, which is a good thing. When she did NOT try to lie to me, she honestly admitted that their filtering/ oil cleaner machine, which should be used to clean or change out oil for the frier every two days. Was broken and had not been repaired for an extended period of time. Upon asking her WHY she was still serving this poor quality product? She had no response to give ! Afterward, I confronted the hamburger I had ordered. This burger had an extreme amount of lettuce, mayonnaise, and tomatoes placed upon it, which not only made the burger very sloppy to manage eating? But literally transformed the buger into a soggy falling apart disaster. My opinion.. this establishment has EXTREMELY poor OWNERSHIP and MANAGEMENT and a less than satisfactory ongoing training program. The owner appears to not take an active interest in this business if there is an interest? It would be obvious that their bad reviews are NOT going to be resolved with a rotating door of new hire employees such as the big help wanted sign outside. But internally, with proper functioning equipment and HIGH ONGOING emphasis on...

Got here not busy at all drive through not busy no ice in machine every single table is dirty floor is covered in dropped food not sure how many people are working right now but they are all standing in the back talking about some candy island stuff when they should be cleaning tables off had to clean our own table off and the fountain drink bench has ketchup cups all over it straw wrappers dripped ketchup all over and loose lids wish i could share pictures of it ....they are talking about movies and i think it was the manager told one of the employees to get their phone out and look up when a movie was made and the same guy let someone behind the counter that i dont think was an employee or delivery guy .... an employee was talking about how she got into it with her baby daddy woman and talking about c-sections and loud enough the entire place could hear and the guy was very loud when he talked he got a drink from the soda fountain and was talking to someone behind the counter really loud an older couple told us they walked around looking for a clean table and they wound up having to clean their table off also and had to go ask for a cup of ice i felt sorry for them they looked to be in their late 70s early 80s the date is april 12, 2019 and it was 4:32 when we got in there and ordered and we were in there for about 45 min and no one went to the lobby to check tables...

Absolutely unacceptable experience on May 13th. We placed a mobile order through the McDonald’s app and received confirmation via both email and the app, clearly showing the location we were at. When we arrived, the staff insisted our order wasn’t placed there. I confirmed the address matched perfectly. Instead of helping, they called a manager who accused us of trying to get free food. I even pulled up my bank account to show the $28 charge had already gone through. They told me to cancel the order, but the app said it was already in progress and couldn’t be canceled. Eventually, another manager told us they wouldn’t make our food, wouldn’t refund our money, and that we could “talk to the general manager at 6am.” Seriously? This location took our money, refused service, called us liars, and offered no resolution. Luckily, I have screenshots, confirmation emails, and bank records. I am also registered with our local Area Chamber of Commerce and will be reporting this incident directly to the franchise owner after speaking with the general manager. This was completely unprofessional, unethical, and...