Jersey Mike's Subs — Restaurant in Jupiter

I ordered two subs today, one for me, and one for my wife. I had 15 minutes lunch break to grab the subs, pre-ordering them with the mobile app. In the past, when I have ordered a certain sub, despite paying extra for cheese, they somehow always seem to forget it. This time in the notes section I wrote “please do not forget the cheese“. Lo and behold I get home to find that they once again forgot the cheese on my wife’s sub. I got an earful from her..I called the restaurant, and they said to get my refund for the item that I unfairly paid for, but didn’t receive, I would have to bring the sub back into the store. I unfortunately work and support a family of six, so I do not have the luxury of taking an extra 15 minutes to drive back down to the store so that their chronic mistake can be corrected. This is really terrible customer service, I don’t care about the money I care more about the principal. As someone that comes from upper management, I would like to point out that the current manager failed miserably at their customer service. You won’t be getting my business any longer. This is the problem with corporate chains- there’s no love and nobody cares. That being said, and in all fairness, the other sub I ordered was great and had...

Staff extremely rude to my kids - the app and what printed on the ticket for pickup were different by a single bag of chips (which I'm sure costs the company like 4 cents) and the staff refused to make it right. They sent my kids out WITHOUT the stupid bag of chips, and were extremely passive aggressive to ME when I came in and asked to pay for a bag of BBQ chips. Talked about me in the third person as I was standing at the register asking to pay for the chips. SAVE YOURSELF THE TROUBLE and being subjected to rudeness and visit one of the PLETHORA of other Jersey Mikes locations in the area that are kind and treat the customer with respect, especially when it comes...

Saddest sub Ive had in a long time period. To start the was a giant hair in the sandwich. I thought it was annoying but odd considering everyone seemed to have hairnets or hats and gloves. I ordered a turkey sub and I got 3 measly little pieces of meat. The whole sandwich just tasted like bread and veggies. I literally put more turkey on a kids sandwich for school thats half the size than they put on a $10+ sub thats really only half a sub. I truly understand maximizing profits but if you want customers to cone back you have got to give them...