Panera Bread — Restaurant in Kalispell

I write this with a heavy heart. I would at least hope for people, no matter what their belief to do whats right or at least be professional. My daughter is an employee and has been treated with such contempt because of the color of her skin. It started when she showed up to work early it was 19 below outside but was not allowed to go in the store. The Manager Rachel put her hand in her face literally and stopped her. Until all the Caucasian employees had walked from the back of the parking lot and entered the store I witnessed this incident! I gave a day to take a breath and called the store and talked to Michelle. And during that conversation was told that it wasn't a big deal and laughed at when I said I would call corporate" I was told go ahead I don't care what you do." I reported the incident to corporate and said they would have someone call and it be passed on to the upper management. No call no follow up! Since that incident I was harassed every morning by that employees boyfriend for a week him pulling up to the back of my car like was going to hit it! When I would pull out he would get right on the back of my car about 6 " off my bumper then rev his engine. I finally had enough one day and jumped out and he quickly reversed and pulled out. Then afraid for my daughter's safety cause racial hate only gets more violent. I waited in the parking lot. He circled the parking lot about 4 times coming in from a different direction each time then park with his lights off. This went on for about a week. reported this to Michele again! And was assured it would be taken care of but was refused the regional manager info! I found my daughter in tears sitting in her car. Saying that now Rachel, Michelle, and Kent another manager had started retaliation against her making her life a living hell! She also told me that " Kent had on several occasions asked her why she was having trouble learning from the computer. She said " I learn better hands on" and he remarked yeah that's ok some people are like that their just different and are slow!". I talked to Will, a supervisor who reported to me that on several occasions my daughter has been cussed at and treated badly in front of other employees that he himself had witnessed this and gave me a card with the regional managers info. My daughter begged me please each time you say something they make my job and life harder please Dad just don't. And the bad behavior has just continued. Tonight I tried to talk to this Kent. But as you can imagine scared to come out and til he got someone on the phone and just denied everything with a smug attitude and look on his face and when I asked for the regional managers info I was denied. I don't think any Father here in Montana would have the self control I had!! I almost lost it cause that smug attitude and look almost tipped me over the edge. I thank God I am a different man now, but a man with a hell of a lawyer I will spend everything I own to make sure no one else is treated this way we are all God's children and we deserve respect and to be treated with decency!! And as far as the food it reflects the attitude. Every time there's a bad one, it's amazing how one pops up about how good the food is and even people visiting who are people of color have commented on how cold and unfriendly the Employee’s were!" Their lawyers may bury us in paper work for the next 5 years but in the end God the Father is in control and vengeance belongs to the Lord! Grace and...

I come here about once a week, as they have a couple of vegan items, and my options are limited here in town. I always order the same thing...soup and a sandwich. This visit, their soup machine was down, so I couldn't get the soup, so I just ordered a whole sandwich. As I'm vegan, my order is always the same (heavily modified Mediterranean veggie sandwich) with the avocado on the side, and for the last 3 visits, they had left the avocado out of my order. I had mentioned it on my previous visit, as I checked my order before I left, and it was missing, and they made it right. Well, on this last visit, the avocado was on the side ... yay! It was the same girl who had left it out last time, who made the sandwich this time (and other times). I get to work, open up my bag, and was shocked! The avocado was brown and nasty looking. There was some unknown juice pooling around the sandwich, causing the bread to get soggy, there was very little greens on there, the bread was borderline stale and falling apart, the pickle spear was the smallest I've ever seen that could technically be called a spear. Everything was well below the usual standards. It truly smacked of "retaliation." Now, I didn't make a scene, or yell or scream, or do anything else when the side of avocado was missing for the 3rd time in a row. I simply told the assistant manager, as she was standing right by me when I checked my order at the pick-up counter that last time. She was giving me several excuses as to why it happened, mostly about there being new people, and I simply said, "It's been an ongoing issue." My order is pretty memorable, so the person who made that sandwich knew whose order it was and made sure to make the sloppiest, crappiest sandwich possible. It makes me scared to go in and order ever again, for fear of what she...

Took my wife there as always the food was delicious, the girl brought out the food my wife received a bowl of soup she wanted a bread bowl of soup, not a big deal just get a bread bowl and we will put the soup in the bread bowl and it will be solved right, not with the untrained young girl, she said they needed to put the soup in the bowl because we were given to much soup for a bread bowl, so reluctantly we let her do it her way, so I asked what did you do with that extra soup her response I had to throw it in the trash because you only ordered a bread bowl worth of soup, the problem with kids today is there not trained properly, so we see what was a very successful and professional Panera Bread pnra on the stock market starting to slide in the wrong Direction, as an investor in Panera Bread it's a tough pill to swallow, I also went into the men's room and there was a young man in there when it was done he wants it all without washing its hands and went right back into the kitchen and went back to work, i did address that with the manager, I was told he probably washed its hands when he got back to the kitchen, I don't believe...