Lew's Grill & Bar — Restaurant in Kansas City

Man I been supporting not ONLY LEWS BUT ALL THE OTHER ONES ESPECIALLY LEWS THOUGH! I LITERALLY JUST GOT THE PHONE HUNG UP IN MY FACE FROM THE BARTENDER DUE TO HER LACK OF EMPATHY FOR MY MESSED UP ORDER!!! I NOT ONCE USED PROFANITY GOT RUDE OR ANYTHING & SHE SIMPLY LACKED EMPATHY!!! I ADVISED HER MY CHICKEN FRIED CHICKEN WAS OVER COOKED BEING BURNT ON THE OTHER SIDE! My BANG BANG SHRIMP HAD ABSOLUTELY NO BANG BANG SAUCE ONLY FRIED SHRIMP W/ GREEN ONIONS!!! I wanted to eat at what used to be one of my favorite late night eats but the price has increased drastically!!! I was immediately informed I would need to get a refund for my money back! I said would’ve I didn’t want a refund? She said well I cannot help you! I said well can you explain why 1 my shrimp didn’t come as I ordered! Note to myself: If I paid almost $20.00 for some bang bang (w/sauce) shrimp why I didn’t receive that (even on the side would’ve been nice)? Since she was clueless & didn’t know what to do cus as she stated she didn’t bag my order (in which I even had to ask for napkins & utensils)! I asked her well can you ask The Chef why my shrimp didn’t hv sauce on them etc.? Her: I’m not getting The Chef on the phone for that (I didn’t want on the phone but to simply ask an ?)! I almost dbl. checked my food but gv benefit of the doubt. I’m so disappointed in her lack of Customer Service skills! Her lack of empathy & RESPECT SHE SHOULD BE FIRED!!!! You spend $50.00 (plus) on an order & it tastes like what you’re not used to! After all The disrespect she HUNG UP IN MY FACE!!! I will never step foot in any of the establishments! My Business is down the way & if they ran a loyalty program I would’ve been at the top! I used to refer people & brag how you can get a steak order in & pick up by 2:00a.m.! I DID NOT WANT A REFUND I WANTED WELL I AM TRULY SORRY FOR THAT! If in the area we’ll be happy to make it right!!! I will walk in there though one more time to speak directly...

I really hated to give Lews 3 ⭐️but my family and I have been going to Lews since we moved from Az in 2017. Never have I had such bad service. She didn’t want to accommodate the kids. That’s never happened. They have kids meals but no kids drinks so usually we can get an orange juice and cranberry mixed. She said we don’t do that. That’s for adults who are drinking. 😳😳So we got the cranberry juice but my grandson didn’t drink and then knocked over his sisters sprite because he couldn’t get what he wanted. I ordered green beans for the kids she brought fries. There was bacon in the nachos. She looked like she was forcing herself to be nice. She never cleared off the table. She stood around talking. 2 times I had to get up. We sit in the same front booth next to the kitchen all of the time. We are there at least 2to 4 times a month. Maybe not always together but we have a big family. She didn’t introduce herself either. She is the black heavy set lady with a lot of make up on and short hair. If you want excellent service sit at the bar. My ticket was $47 I tipped her a $ on the pay check app and a dollar faced upside down in cash. I doubt she even knows what that means. IT MEANS YOU ARE A TERRIBLE SERVER , HAVE 0 empathy for children . In the wrong line of work. My daughter and I was real kool. I said we can just do a review and tip her $2. For jut being a …🤬. We will put last her. Sorry Lew. A review is better than getting angry for spending your money and being treated horribly. I am a generous tipper. I would have tipped at least $10 since I...

Anna D was correct..."ranch"

While the ranch does notably improve everything on the menu, and is good enough to raw dog as a shot (I might have done this), all the food is incredible by itself. Occasionally the fries are a little pale and flaccid, but the staff is always nice about making it right!

Beer list is among the best and most diverse in the metro, and the couple cocktails I've had were delightful. You can also get Malört, which is hard to find (highly recommend...trust me bro).

Have enjoyed garnishing my paycheck at Tuesday Trivia here for years, and it has become a favorite local haunt on quieter nights. I've been for New Year's, Halloween, and a couple customer appreciation nights around Christmas (super fun, they have a free Gingerbread house decorating contest). Always a relaxed environment and not too crowded.

My only honest criticism/feedback for management (besides selling take-home bottles of Ranch) would be to consider listing prices for the beer/cocktail list. Food and drinks are starting to get really expensive as-is, and some canned beers can easily reach or exceed $10. As somebody who likes trying new things every week, it would be helpful to know what to expect (and for budgeting) without having to ask the...