Taj Palace — Restaurant in Kansas City

This is thankfully not the sort of review I'm accustomed to writing. My family and I used to come here for years until the owner rudely told us we were no longer allowed to eat at the buffet one day. My husband has known the owner for 25 years, even, from having delivered the Pitch Weekly many years ago. I know that some people seem to have a good rapport with the owner, but unfortunately that is just not my family's experience. The last several times we went, he has insisted we sit at a booth meant for 4 people when there are 5 or 6 of us and there are plenty of other larger tables at the restaurant - despite indicating politely that we're not comfortable. I thought that was odd, but I tend to give others the benefit of the doubt and not read too much into a situation.

It seems the owner's real issue is with my 65-year-old mother, who sometimes comes along with us. I definitely agree she is a bit quirky (and who I fear is in the beginning stages of dementia) although does deserve to be treated with dignity and respect.

On the last occasion when we went into the restaurant, he approached my husband and me while my mother was out of earshot, insisting that WE address the issues he had with my mother. My husband and I both empathized with the owner and apologized profusely for any misunderstanding. I encouraged him to address his issue directly with my mother. He never did. However, I felt (embarrassingly) obligated to be the go-between and talk to my mother. Our meal went smoothly and I didn't think there was any possible way we could have offended the owner.

Instead, after we had eaten and as we were paying / leaving, he told us he was not happy and that we are not allowed to eat at the buffet again.

It's unfortunate that the owner is not capable of professional boundaries or appropriate communication. I would have rather been asked to leave as soon as we arrived instead of anxiously suffer through an uncomfortable final test as we were judgingly scrutinized by his constant, watchful, scowling stare. There are two servers at the restaurant who are the sweetest, most kind and hardworking women and I feel badly for the environment they work in. The whole situation is truly disappointing. Sadly, I can no longer recommend this restaurant after this insulting, unprofessional and...

We did dine in this restaurant. Nice food, felt little pricey , but definitely should work on customer service better. My experience wasn’t great as visiting Kansas should be good memorable. At first who treated us (may be owner not sure) was nice and made us sit and asked us how are we. Suddenly when we ordering he was rude/upset when we asked “is the naan big or small “ as we didn’t wanted to waste the food wanted to order sufficient ( definitely not comparing )& he was upset with the question and said yes it is small & order whatever you want all at once. Next moment he was very nice and kind to other customers. For everyone he did take their card/swiped /took it back greeted and for us he told come to the front to pay. We are fine to pay front,but Whyyyyyyy treat your customer differently. You cannot treat one better and then other rude. Not doing any favour they are paying for their food. Treat all your customers though they are visiting or local. May be person having a bad day, but make restaurant visit pleasant for everyone, so they recommend to their friends for future visit. Recommend for a take out may be. Good luck if you are dining in, Hope you have a...

Called for take out on a Monday night and was told it would be 30 minutes. I arrived a couple minutes early and then waited a full 20 minutes after the time I was told for my food.

The woman behind the counter was short with customers on the phone but polite in person if not a little awkward - I think she was flustered from the busy night because she was apologizing to a lot of other diners as they left.

I ordered lamb korma, butter chicken, chicken pakora and two kinds of naan. The korma and butter chicken were both watery and bland. The meat in both was dried out and unpleasant. The naan either wasn't fresh or they have a bad recipe because it was cool to the touch and soggy, even on the brown and black char marks. The pakora was fine but nothing special. It was nice that they provided rice with each entree and the rice was fluffy and cooked well. Pricing was typical.

Overall, I wouldn't go back. Both dishes were a huge disappointment compared to what I'm used to in SF. These recipes and service wouldn't make it in a city with good competition for Indian food and it kinda sucks to think that Taj Palace is top of the...