Schlotzskys — Restaurant in Kansas

Ordered a sandwich through the app for pick-up. After sitting in the drive through for about fifteen minutes (two cars in front of me), finally get to the window to pick it up. Maybe I should've gone inside to make it faster. Then, a coworker asked me to grab a salad. Thinking it will be faster than sitting in the drive through again, I go in and order a salad to go. After another 15+ minutes, I finally get the salad. They did apologize for the wait and threw a cookie in the bag for waiting. So, good on them for trying to make it right I guess. Then, I get back to the office and I don't have the correct sandwich I ordered. Pretty frustrated at this point. I call to let them know and the guy on the phone "doesn't know what I'm talking about" when I simply explained I was given the wrong order. The woman he hands the phone to lets me know I can get another sandwich for free the next time I come. Again, at least they tried to make it right. I hardly ever leave reviews, but I was just so frustrated for having to wait that long for something so seemingly simple, and then also frustrated with how the guy on the phone handled the situation. It's never taken another Schlotzskys more than maybe five minutes to make a sandwich, so I'm not sure what's going on at...

this is a new post, i just door dashed a deluxe original with extra onion on jalapeno cheese bread. wanted to give em another try, sandwich came REGULAR bread, ZERO onions, ZERO olives. decided i was going to drive up there and get fixed(even after my doordash fees have been paid) told lady at window "just doordashed this and its wrong" acted like she could care less. no sorry, no apology, no nothing. Just remade sandwich handed it to me and said "there you go" Who puts people like this in a customer service position? Its not hard? Oh and BTW sandwich now had just a couple onions and still no olives as seen in pic. there will be no strike 3. this is it. its one thing to get an order wrong but to show absolutely ZERO care to a customer. I wasnt irate, I didnt cuss. they just flat out didnt care. Time for the GM to clean house. the ratings should tell the story of this place.

no extra onions, no extra olives, NOT A TRACE OF GUAC I PAID EXTRA FOR...got it fast but who cares if...

I ordered online the bogo buy one pizza and get one free and one chicken noodle soup and one broccoli cheese soup. When the order was picked up it only had 3 flat bread and 2 potatoes soup. I called the restaurant and told them that I was missing a pizza and they gave me the wrong type of soup. They person on the phone told me that they had no other soup and I can pick up the other pizza. When I get there to pick it up I was told by a lady that her and the manager had been talking and if this happened again They will not give me another pizza. ( Good I will not be back) 1 I normally I do not order from this store. ( it’s closer to me so I did) 2 The food is cold and distasteful (I’ll be back S Rockroad) 3 No compensation or do you prefer a different soup was ever asked. I threw the soup away and we warmed up the cold pizza. This store have very poor customer service. THANK YOU FOR YOUR ORDER AND WHAT CAN I DO TO...