Popeyes Louisiana Kitchen — Restaurant in Katy

Came here on a Saturday evening at 9:50pm to pick up chicken for dinner. I placed an order for an 11piece, 2 large sides, and 5 biscuits. I was told for mild, they only had breast and wings, I asked if they’d please be able to make some more in which the man proceeded to tell me no because they’ll be closing in an hour and don’t have time. SO me being tired and ready to get home, I decided to accommodate to THEM. Total was $30.30. WELL 30 minutes later, I finally get home, since that’s how far I live. I realized that I made the mistake and did not check my food! They gave me an 8 piece and 1 large side with the biscuits. So yes, I’m upset, who would pay that much for an 8 piece! I gave them a call and nobody answered, and I left a voicemail. I called the next day, and the next, and finally on Tuesday a very nice woman answered and apologized for the inconvenience and was told that she will gladly make it up and replace my full order since I do live far and that there was no reason why they couldn’t have made more chicken that day. She was exceptionally nice and provided great customer service. Well, today is Wednesday and I called to make sure I’d be able to go and pick up my meal in which I was rudely attended by Sonia and made sure to let it be known that she received my complaint and that I already picked up my replacement meal. I was like, uhm no ma’am, I have not. And she said, “ I have all your information and phone number so be careful what your next step is, you only missing 3 pieces and a large side you can come pick that up” she was very aggressive and wouldn’t let me speak, and now I feel threatened. So I contacted corporate with our conversation and will be proceeding with legal action. Do not come to this Popeyes or you’ll be threatened for them making a mistake. This is very unacceptable and unnecessary. I’m threatened over my rights as a customer. Popeyes needs to let Sonia take a vacation if she’s taking 3 pieces of chicken to this extreme by making threats. I just want my refund...

The store is run without management. Staff are disrespectful. On the last occasion, I opted to go in because the drive-through was stacked 5 cars deep before the call box. Cars backed out because they were tired of waiting. Upon entering, there were two staff members wiping the serving bay that seemed bothered that there was a customer at the counter. One approached and began to take our order while the other began screeching some ear-piercing "song" to the point that it interrupted the ordering process and caused the staff member taking the order to pull off her headset in frustration at him and slam it on the counter.

At that point, I had enough and just canceled my order and drove to the Popeyes on Barker Cypress to which we were greeted when we opened the door by the staff that had a "working" manager behind the bins taking drive-through orders and checked out within minutes of us arriving. Good Job BC Popeyes, great staff.

Back to the Greenhouse Popeyes, this isn't the first failed experience at this location. Oftentimes, I visit close to closing but never less than 45 minutes of closing time. Quite often, "they are out of..." meaning they don't want to cook it because they've started the closing process an hour early and don't want to start cleaning up earlier.

This is a review to get the attention of the Regional Manager of Popeyes and the Greenhouse Franchise owner. You are losing money at the expense of your staff that is failing. I advise that you routinely have secret shoppers go in and...

This is by far the best Popeyes in the area (out of 4: this one, Barker Cypress & I-10, Fry & Morton, Clay & 99). Unfortunately, that's not really a compliment. They're courteous here compared to the rest, but they also do things like forget part of your order and make changes without informing you. It happens so often that I feel it's intentional. After all, since the day they opened I have yet to see a mistake that was made in my, the customer's, favor.

Example: I placed an order tonight for a 10pc family pack spicy mixed and a 6pc ghost pepper wings. One of the 2 large sides, a mac & cheese, was replaced with 2 regular ones. Ummm... the regular sides are 6.5oz vs 16oz for the large, thus I was shortchanged. In addition to that, the ghost pepper wings were missing entirely. Again, this happens frequently! Even when you stay at the window and check, it'll be something not obvious like giving you regular chicken instead of spicy, etc. A customer shouldn't have to spend 5 minutes checking everything in their order in the first place. I would think this is just a failure by one particular employee, but outside of the first few weeks this particular franchise opened this has been the case, and the entire staff has turned over multiple times since then. All I can say is don't use the drive thru, allow an extra 5 minutes to thoroughly check your entire order, and hope they're willing to correct their mistakes in a timely fashion. After all, the other 3 locations...