Saltgrass Steak House — Restaurant in Katy

Saltgrass Steak House - Katy, Texas

I have eaten at many restaurants in the Katy area, and I can say with certainty that my recent visit to Saltgrass was the worst dining experience I have ever had. From start to finish, it was a cascade of failures.

Let's start with the service. It was agonizingly slow. We waited nearly 20 minutes just for someone to take our drink order. Our server was absent for the majority of the meal, and when they did appear, they seemed rushed and uninterested. Empty glasses sat on our table for what felt like an eternity.

When our drinks from the bar finally arrived, they were wrong. A simple margarita tasted like sour mix with a whisper of tequila, and an old fashioned was missing its signature sweetness and complexity. It was clear the bar was either understaffed or the staff was untrained.

The food, however, was the true disaster. My steak, while cooked to the right temperature, was barely warm, as if it had been sitting under a lamp for 10 minutes before being brought out. But the real shock came with the "special" fish. It was blatantly undercooked in the center. The texture was unpleasantly gelatinous and cold, making it completely inedible. Sending back a dish is one thing, but being served something that is a genuine health risk is another.

When we brought these issues to the attention of who we believed was the management, the situation went from bad to unprofessional. The individual was dismissive and seemed completely uninformed. They could not answer basic questions about the ingredients in the dishes or properly explain the preparation of the special they were featuring that night. How can you manage a restaurant if you don't know the menu? Their handling of the situation was appalling—no genuine apology, no attempt to make things right, just a defensive and flustered attitude.

We left hungry, frustrated, and out a significant amount of money. I have no idea how this establishment has such a reputation, because our experience was an absolute masterclass in how not to run a restaurant. Save your time and your money. There are dozens of better steakhouses in Katy where the food is cooked, the drinks are correct, and the staff acts like they care. We will certainly...

Where to begin? The food was good, yes. But the service overall... not as pleasant. We're Landry's members. But after giving our card to the waitress, we never got it back.

For those that don't know, the manager is supposed to come over, with your card, greet you, and thank you. They are also supposed to ensure you have a pleasant dining experience.

In almost 8 years, we've never NOT had a manager come over. Until tonight. No manager EVER visited us! Never thanked us. Never came to see how everything was going.

Instead, they lost our card. By the way, they also lost our points. Why? Because all the points we had "magically" disappeared. The table next to us admitted they weren't Landry's members, but were greeted by the manager immediately after being seated and got a card, along with some points added to their bill. How do I know? Because the incompetent manager said so!

I should also add that for a manager to lose our card, but gave us a "birthday discount" before we even knew the card was missing is QUITE suspicious. I should also add that our meal was not 100% correct. We kept having to ask for things... pineapple margaritas didn't have the grilled pineapple. Had to ask for extra dipping sauce for the appetizers, even though they were supposed to already be added. That side of marinara? Yep, had to ask for that for my daughters meal, even though it was supposed to be included.

The steaks didn't even look like 16 oz ribeyes... more like 12 ozs. Did that ever get addressed? Nope. Did any of these other issues get addressed? Nope. It was we're sorry for losing your card, don't know what happened, will take up to 2 months to get you a replacement, and not sure about your points.

Overall, a really BAD experience. NOT what we expect from the Landry's restaurants. Not recommending this location until they correct their issues. And definitely DON'T go for your anniversary like we did! Nonchalant management doesn't care you chose them for your...

Unparalleled Flavor and Service!

I recently dined at Saltgrass Steakhouse and I must say, it was an extraordinary dining experience that left me thoroughly impressed! From the moment I walked in, to the very last bite, everything was impeccable.

The highlight of the evening was undoubtedly the steak. The flavor and tenderness of the steak were unparalleled, cooked to absolute perfection. Each bite was a succulent and savory delight, bursting with robust flavors that left me craving for more. It was truly a steak lover's dream come true! The selection of cuts and the variety of preparation options offered by Saltgrass Steakhouse were also impressive, allowing for a personalized dining experience.

The service at Saltgrass Steakhouse was top-notch. The staff were attentive, knowledgeable, and went above and beyond to ensure that my dining experience was exceptional. From recommendations on the menu to accommodating special requests, their attentiveness and professionalism were truly commendable.

The ambiance of Saltgrass Steakhouse was also remarkable. The warm and inviting atmosphere, with its rustic decor and cozy lighting, created the perfect setting for a memorable meal. The attention to detail and the commitment to providing a comfortable and enjoyable dining experience was evident in every aspect of the restaurant.

Furthermore, the sides and desserts were equally impressive. The sides were flavorful and complemented the steaks perfectly, and the desserts were decadent and indulgent, ending the meal on a high note.

Overall, my experience at Saltgrass Steakhouse was exceptional. The steak was exquisite, the service was impeccable, and the ambiance was inviting. If you're a steak lover looking for an unforgettable dining experience, Saltgrass Steakhouse is an absolute must-visit. I highly recommend it for a memorable and satisfying meal that will exceed your expectations.

Five stars...