AutoNation Chrysler Dodge Jeep RAM Katy — Local services in Katy

On Saturday Aug 2nd I went to AutoNation Katy to purchase a Ram Truck with salesperson Brandon, who was my salesperson previously. We spoke on the phone prior to me coming in so he already knew exactly what I wanted. He had a Ram Rebel picked out to test drive. We went for a ride around the block. This is my 3rd RAM truck. I was trading in a Ram Limited to get a 1.90% interest rate. 2 days prior, I had gone to a Toyota dealership in Katy because they also had 1.99% on the Tundra. I was treated with Absolute respect and gratitude while I was shopping with Toyota. They gave me all I wanted in a deal and then some. An Amazing deal full of perks. But, I wanted another Ram truck so I passed up the deal of the century for BRAND LOYALTY to Dodge Ram! HOW I REGRET THAT NOW! I got the Ram rebel, and after spending the better part of an hour sitting in it, working out details with Sirius and learning the ins and outs of the computer components of the truck my legs began to hurt. The edge of the seat was cutting the circulation in my legs off. I'm 5'3 and the edge of the seat presses against the back of my knees. I've never in all my many yrs of driving had that happen before. This is my 3rd RAM. I went RIGHT BACK to the dealership, a little over an hour after the purchase. I told Brandon what was wrong. I told him I average 25,000 miles a yr. I can't drive this truck with it cutting the circulation off in my legs. He went to speak with his Mgr, came back and said they couldn't do anything. IT'S BEEN ONLY 1 HR! He said his General sales manager said I had to keep it. Seeing my great displeasure with that answer he went back to talk to the General sales mgr. again who then said I could "trade it in". I asked if I was going to lose money doing that and he said no! He sold me the Ram Rebel for 73,447. I'm a repeat customer of theirs, and since 2007 I've been buying and servicing all my vehicles at this same location. AND THIS IS HOW I'M TREATED? I was noticeably upset and so to appease me and get me out of the bldg, he made 2 empty promises, basically lied to me, that they would make me a deal that would "make me very happy" if I came back on Monday, and I wouldn't lose any money when I trade back this truck. I told him that's a very bold statement that he just made, I needed to be sure that he was telling me the truth. He was adamant that yes, they would make me a deal on the Ram Limited we had talked about, that would make me very happy if I came back on Monday. So Monday, he didn't call me all day. I finally texted him asking about this wonderful deal. A while later, he called me back and started to back track everything he had told me on Saturday about that vehicle. The Ram Limited is a Loaner with 3,400 miles on it. Saturday he said it would cost me around 78,000 before taxes and other fees. Now he's saying it would be full sticker price 88,000, even though it's a loaner. And now my trade in would only get me 58 to 60 thousand after I just paid 73,447 for it. He wanted me to leave Saturday so basically he lied to me to get me out of the dealership. I told him I was getting off work at 6pm and I would be right over there to discuss this. When I arrived he was gone! He knew I would be there a little after 6 to see about that Ram Limited but he didn't care. He made the best deal for himself and that's all he wanted. 1 hr after the purchase I no longer mattered to them! I Can not believe how I, A LOYAL CUSTOMER was being treated with such disrespect. I regret walking away from the Toyota of Katy dealership because they did all they possibly could to earn my business. When I turned down their deal, they still thanked me for giving them an opportunity to earn my business. I left that deal on the table because of my BRAND LOYALTY! Unfortunately The Brand Is No Longer Loyal To Us! I will get my oil changes and other services elsewhere. After 19 yrs of my business, this is how they treat loyal customers, my money and I will go elsewhere from now on. DON'T EVER BITE THE HAND...

If your looking for a dealer u can trust this is not it. I sent my 2015 ram here on dec 18 2024 because it was tapping really loud from lifters. I gave this information to the service desk. I waited for confirmation that the dealer had received my truck from the warranty company. But nobody called so I called my self to check and was given the run around for about 45 mins and several transferred phone calls.

Once I confirmed the truck was there from that point I waited for a phone call and I didn't get it again I got this text from John the service advisor (Good morning, I hope you had a great weekend. Your technician is still currently diagnosing your truck. It looks like there is fueling issues preventing it from starting when it needs to. I will also have a quote for a few other items that were noticed during the inspection once your technician is able to pin point the root cause of the fueling concern. - John) .... I NEVER SAID ANYTHING ABOUT FUEL ISSUES AT ALL NEVER HAD ANY... the truck was low on gas prior to going and sat for months with a dead battery before it was picked up. I had to beg John my service advisor to call me and explain what he was talking about. I had to asked several times for him to call me... and my response to fuel issue was ( I never said anything to the warranty company about starting issues at all. And I never said that to your service department at all. I called and said the truck was tapping really bad.)

Then I got another ( TEXT) saying it was my exhaust manifold stud that was broken causing the sound which was a COMPLETE LIE... I WAS FORCED TO PAY $1100.00 FOR THAT PART WITH A HIGH A$$ MARK UP. and guess what that didn't fix the problem. I didn't even need to spend that money because the truck was diagnosed WRONG... AND THEY DID NOT FOLLOW A PROPER PROCEDURE FOR RAM JEEP OF KATY... His exact words are (((Its the exhaust manifold - John)) said on Jan 9-2025

Then January 16 -( I GET ANOTHER TEXT) NOT A PROPER PHONE CALL -----Good afternoon, exhaust manifolds is going back together and will check for ticking from the engine afterwards. - instead of tearing down the top end and giving proof to the warranty company so they could get the job down they decided to submit claims one by one for dumb crap like window buttons,start stop issue, fuel issue and extra crap I didn't ask for.

I asked John several times to check lifters and cam from day 1 and it took months for John and his Team to do so.

NOW FOR THE REAL MESSED UP PART AND THE DEALER SHIP.. so first I got a text AGAIN saying that cylinder 5 has a issue so I asked if they were going to use this JANKY TOOL called a wedge and a tool that is used to half ass fix A well after all the stress and waiting

I finally get my truck back with a check engine light,low on oil ,oil filter was extremely tight and yes it was a black dealer Mopar oil filter and i have a picture, my ac was blowing completely hot because the damaged the ac discharge line on top of the motor. My center drive bearing is completely destroyed and I just replaced that last year when i fixed my axle. Who ever drove my truck on the test drive drove it like shit. My coolant was very low , the clutch fan wasn't even working. even before I got my truck back I asked to speak with SALLY THE STORE MANAGER AND SHE HAD A ATTITUDE AND DIDNT HELP ME FIX MY ISSUES. SHE JUST PUT ME ON THE PHONE WITH JOHN AGAIN. SO I ASKED TO THE CORPORATE MANAGER AND HIS NAME IS JIMMY AND HE WAS NO HELP BECAUSE HE WOULDN'T EVEN CALL ME BACK....

JUST ONE BIG BAD EXPERIENCE

Pt 2 after going over the invoice I notice I was charged $367.81 for a ac evacuate and recharge that they did not do.. they charged the insurance company but didn't do the service and they damage the ac discharge line. I had to fix myself this is absolutely ridiculous...

I will be contacting the warranty company to...

A Nightmare from the Start – Deeply Disappointed in AutoNation Chrysler Dodge Jeep Ram Katy

I purchased a 2025 Jeep Grand Cherokee Laredo X from AutoNation Chrysler Dodge Jeep Ram Katy on April 9, 2025 — and unfortunately, the experience has been frustrating and disappointing from the very beginning.

I originally intended to purchase a different vehicle that was located across Houston. I was assured it would be available the next day, but when I showed up after work, I learned the salesperson hadn’t even picked it up. He claimed he was waiting for my approval on the financing — despite us already discussing and agreeing on terms.

After nearly two hours of sitting and being ignored, I found out: • The vehicle had more miles than disclosed • It was being used as a loaner vehicle • It was not available because someone else was still driving it

To fix the situation, another salesperson showed me the vehicle I now own, the Laredo X. Out of frustration and exhaustion, I accepted it and moved on.

Shortly after taking the vehicle home, I discovered the Jeep app doesn’t work. I can’t use basic features like remote start or unlock from my phone. I later found out the VIN is not compatible with the app, despite this being a brand-new vehicle.

When I scheduled a service appointment to address this issue, the service department changed my appointment time without my consent to one that didn’t work with my job. They then offered to keep my vehicle overnight — but refused to provide a loaner, knowing I needed transportation for work.

This is an issue I did not cause and have no control over, yet I’m expected to rearrange my life with zero support from the dealership. As of today, this issue is still not resolved.

Now, just over 3 months later and with only 6,700 miles on it, the vehicle is: • Idling and revving high • Making loud engine noises (whining, clicking, chugging) • Not decelerating properly

These are serious engine-related concerns — on a vehicle that should not have issues of this nature so early into ownership.

When I contacted the dealership — including the original sales and finance reps — I was told:

“You only get a loaner vehicle for one day, because you didn’t purchase the extended warranty.”

This is unacceptable. This is not about extras — it’s about basic customer service. I purchased a brand-new vehicle that’s now unsafe to drive. Being told I’m on my own for transportation after selling me a defective car is completely unreasonable.

Just a few weeks ago, I brought my daughter in to buy a used vehicle from the same location. Within three days, she was already facing major issues — warning lights, error codes, and poor treatment while her vehicle sits in the shop. That situation is still unresolved, but clearly, this is not an isolated issue.

AutoNation Katy — Do Better

I trusted AutoNation Katy with two major vehicle purchases for my family, and I have been failed both times. This dealership does not stand behind their vehicles, nor do they show any willingness to make things right when problems arise.

What I’m asking for is simple: take accountability for the product you sold me. Support your customers when the vehicles you sell — brand-new or used — are defective.

I hope AutoNation corporate sees this and takes action, because the service and treatment I’ve received from the Katy location has been anything but...