Whataburger — Restaurant in Katy

Been eating at this Whataburger since they opened. Today’s experience was beyond ridiculous! Placed an order for curbside. A simple Whataburger Junior meal and 1 extra Whataburger Junior burger. My order was supposed to be ready between 6:24pm-6:27pm. I arrived at spot #9 at 6:25pm. At 6:38pm, after i watched the drive through line move about 20 cars and the lobby help a lobby full of folks that had received their food and left, i called the location. The manager answered and i explained who i was and how long i had been there. He asked to go hold for a moment when he promptly hung up on me. At 6:41pm he came out of the managers office and walked towards the door towards curbside where he proceeded to start pushing in chairs at the tables and throwing trash away. At 6:44pm i got out of my car and went inside. They hadn’t even started making my food. 3 minutes later i received my food and a drink. I promptly walked back towards my car… almost reaching the door there was a huge water spill on the floor and no wet floor sign. I almost slipped and fell but caught my balance and proceeded to exit the store. Got to my car and took a sip of my drink when i discovered they gave me a sweet tea when i ordered unsweetened tea. I had to then go back inside and get a new cup and my unsweet tea. Absolutely shameful how terrible the service, customer service and general communication with their customers! Never an apology for the delay, wrong drink or water on the floor when 3 of their employees saw me almost slip and fall. Chick fil a makes this place look like the circus! I’ll be using the cinco ranch or Gaston road Whataburger from now on. They know how to make the meals promptly and know what...

If you don't know what Whataburger is at all, its a Texas based hamburger chain. They specialize in burgers made with an assortment of toppings, such as cheese, bacon, jalapenos, avocado, onions, fresh or grilled, etc. Any sandwich/burger can be done on Texas toast or a bun. Their chicken strip sandwiches are a surprisingly good treat, both the honey BBQ and the buffalo ranch. The burgers are a cut above any other fast food place, but breakfast taquitos are their absolute standout menu item. From 11 pm - 11 am (i wish it were all day) they serve breakfast and their taquitos are arguably the best fast food item in all the land.

The downsides to Whataburger generally are that the burgers are slightly more expensive than other fast food, and their service is noticably slower than many fast food places. To me the price is worth it unless I'm feeding my large family of children, in which case I might pass, and the speed factor is sometimes a problem.

This particular Whataburger location is extremely friendly both to adults and children, and is significantly quicker with their food orders than most Whataburgers, which is a plus. The building is newer than most Whataburgers, and they keep it clean. I take my kids here a lot of Saturday mornings to let their mom have a morning off, and we enjoy grubbing on the taquitos. Everyone is very friendly and the food has never...

This location has to literally be the worst in the area. I’ve lived in Katy my whole life and since day 1, this place has sucked. -every time I go through the drive thru, the wait time is crazy long -they mess up our order every time -the burgers are mediocre. Other whataburgers makes their items how they are suppose tom this place is so sloppy and hardly puts and toppings on. -workers look like they hate their life

I’ve asked workers why my food is taking so long and for years, I hear the same thing. They tell me the managers are terrible and not organized. I take the extra drive to go to the cinco ranch location. I get this same service every time I come here and I’m not the only one because I see others complain too. My final straw was last night with I got a honey butter chicken biscuit. First off, they use to be huge. Huge piece of chicken and a larger biscuit. This thing was so tiny, I could have eaten 3. I swear they put a tablespoon of honey butter on the corner and a chicken nugget in the middle. The chicken was so small, at first I thought they messed up my order and only gave me bread. It’s so irritating to pay a lot of money for very poor...