Dunkin' — Restaurant in Kenilworth

Very terrible place. I ordered a Dunkin Resfresher through the app and when I got to the store, they didn't have it. They offered me a different item, which I did not want so I requested a refund. The very nasty lady behind the counter denied my refund request claiming "we are not responsible" in a rude manner and tone. Her male colleague was in the process of refunding my money and she stopped him. When I insisted that I wasn't leaving until I got my refund, he then agreed to call the manager. The manager authorized a refund. Seriously?! I have never heard of a scenario where a customer pays for an item and they don't have it but won't issue a refund. That is consumer fraud and it's illegal in all 50 US States. Not to mention the very nasty attitude of the employee is a blatant refection of how poor the service is. This is the worst Dunkin Donuts I've ever been to with unprofessional, disrespectful and unreasonable staff. I will NOT be returning. Thank God there are other options in my town. This location deserves to be closed. Do not spend your money where you are not...

I've been coming here for years and am a dunkin member. I never had an issue until recently they were 20 mins before closing, I just wanted thier Signature drink and the guy (Mexican) did not want to make me a drink he said "the machine is closed get another drink". I said, "ok." I asked for another drink, and he looked back and looked at me and said "no" He's not doing the foam. (It was pure laziness) He then replied, I could go to another Dunkin that was much further away. Which is ridiculous, just for one drink. Anyway, I called Dunkin custom service, and they said, the workers are supposed to make the drink/drinks as long as the doors are opened, they are NOT supposed to refuse a customer! I don't normally come late, but I was having an awful day and wanted something comforting my favorite drink. I worked in jobs like that before and i've always helped people, no matter what the situation. Horrible young employee bad service and, he needs to be watched be a manager...

It's one of the best Dunkin Donuts ever.

Store is always clean, fully stocked with everything and anything you can want from hot drinks, cold drinks, and a variety of donuts plus different sandwiches and little bagels with cream cheese and little biscuits with egg, bacon and cheese, they are yummy and fir a quick nibble just perfect

The staff is always friendly and polite and respectful.

They greet you and bye...