Edited due to response from owner:

How you are in business is beyond me. You are rude and defensive when you were not even involved in the situation, nor did you come to my table. Like I said in my review I declined the new drink because it was DISGUSTING to serve someone a drink with food pieces. Also, I had a lovely day with my daughter and did not have issues walking into the diner. I took 2-3 bites of the lox and noticed something wrong. You didn’t look at the plate so don’t act like you did. The potatoes were redone which I mentioned was the only thing I was able to eat for lunch.

The waitress was NOT apologetic and did NOT try to make the situation better. She just took the lox away, didn’t offer a replacement and the next time I saw her was for the bill. Again, don’t speak on what you don’t know as you weren’t at my table.

Don’t worry, sir, I’ll swing by and tell you how I feel directly to you since you’re so unprofessional and petty. And call the other diners. Couldn’t care less and it won’t effect me one bit.

Awful experience. I went there for lunch today with my daughter and first, received an iced tea with bits of food floating around in it. The waitress wasn’t very apologetic but took it and offered me another which I declined because I was grossed out. Then, my lox Benedict tasted weird. I’ve had plenty of smoked salmon and have eaten it here before but it tasted overly fishy which isn’t normal. Then, my homefries were raw. Literally raw potato. It didn’t even look like anyone attempted to cook it. The waitress again wasn’t apologetic, had them remake the home fries and took the lox Benedict but didn’t offer a replacement meal so I ended up only eating a few bites of potato for lunch.

I ordered my daughter a ham, turkey and cheddar cheese sandwich. They put American instead and she kept spitting it out (that’s not like her). I ate half her sandwich and it was ok but the American cheese ruined it. The waitress was giving me excuses rather than making things right, and she wasn’t friendly or willing to make my experience better since it was a disaster through and through.

Then when I went to pay, the manager asked me for a tip and I declined and explained everything was bad but he said nothing. Just gave me the receipt. No apology or anything at all. This staff seems bothered by customers and couldn’t care less if something is wrong. I will never go back. Plenty of diners to choose from around here.