Papa Johns Pizza — Restaurant in Kenilworth

Placed an order online to be delivered by this location. Not only did the website disregard my gift card and charge everything on my visa, the manager at this location was extremely rude and not helpful at all. I explained to him the situation with the gift card and he told me rudely that's not there problem, while referring to me as "honey: throughout our conversation (which I did not appreciate). He continued to insult my intelligence, by telling me "who knows what my fingers do when I put the gift card numbers in.." All he had to do was refer me to customer service. Needless to say I called customer service myself and they were good for nothing also. On the plus side they did confirm that I put the right gift card #, but said that I did not push the review order button, which I clearly did. The whole thing is a fraud if you ask me. They did absolutely nothing to resolve the problem that was the obviously a mishap on their part. This was my first time ordering from Papa Johns (not impressed ) and most likely my last. Definitely learned my lesson. No more Franchise pizzerias for me! Sticking to my local mom &...

My daughter called while I was driving, as she was having trouble with the webpage, and didn't have the app installed. We gave our order, and got the price, which I immediately suspected was miscalculated. When I got there the owner was very curious about us, wanted to know if we were coming back from the shore, lots of probing questions. It was weird, but seemed mostly friendly. I asked why the price was so high, as it seemed out of line, and he said minimum wages were going up... I wasn't convinced, but needed to leave, so I paid, and left with the pizzas. When I got home I rebuilt the exact same order, and the price was less than half the price I was charged. When I called back to speak with the owner he said that he could charge whatever he wanted if I didn't use the app - basically "buyer beware" - and said something about having paid $40 for pizza himself somewhere. OK... Short story, I was ripped off, and I am fully convinced that he would've charged me quadruple the advertised price if he could get away with it. Needless to say I will...

I placed a mobile app order on 2/10/2023 at approx. 4:50pm, I got a notice that my order was delivered at approx. 5:30pm but when I looked it was not, I called the store location at approx. 5:35 and was told the driver was right around the corner, I didn’t get my delivery until 5:54 and it was COLD. This Papa Johns location is 1/2 a mile away from my house, I could have walked there and back in the time it took their driver to make their delivery, I would have gone there but it was a long week and I was tired and looking for a fast and easy meal for my family. I don’t know about anybody else but I was expecting fresh I’m NOT going to serve my wife and 3 year old daughter cold pizza so I went to another local pizzeria, Capri Pizza in the same town, and had a MUCH better experience. I wasted $30 ordering from this Papa Johns location but it was a lesson learned. Save your money and go elsewhere, at least it will be fresh and more than...