Grand Slam Pizza of Kennesaw — Restaurant in Kennesaw

Quick Summary - Pizza is better than cheap chains (think Pizza Hut, Domino's, etc.) but not as good as nice options (Marietta Pizza Company, DaVinci's, etc) and priced accordingly. Service and manager are atrocious and are the reason I cannot suggest going

Detailed Review - We placed an online order at 6PM; our confirmation said the order would be ready in 20 minutes. We wanted to check out the games so we arrived after about 15 minutes. When we arrived, we checked with the only employee out front about our order and she said she had missed it and it wasn't even started. This was after she told me I needed to pay; I had to show her my email confirmation stating it was paid multiple times.

Since we assumed it would take 20 minutes, we played some games. After 45 minutes, I asked about our order. We were told it was cooking. Two other customers arrived, placed orders and left during this time.

After 60 minutes we asked again and were told it would be ready soon. About five minutes after, our pizza and pepperoni rolls were ready. We were missing an extra marinara sauce (noted on order and paid for) so we requested it. The cashier told me that it only comes with one; I again pulled up my receipt and showed her where I paid an for additional one. She said she'd need to ask her boss (sole person in the kitchen) and he said it only comes with one. I again showed my receipt and told the cashier I would gladly explain to him that situation that we not only paid for an extra sauce but we had been waiting an hour total for our order beyond the promised time.

He looked at me through the window and said, "I don't have time for you." He tells the cashier to get me my extra sauce and we leave.

This was our first, and last, time in this place. I do plan on contacting them about my experience so they can coach their employees. The food and atmosphere were too good to have the business ruined by this horrid customer service.

I did contact the management and asked to...

Alright another review like to hear about it hear it go. It's kind of hard to see it from the street if you blink you'll miss it. But once you get here the place is nostalgic for the older generation. They have the old arcade games with plenty of games on them and FREE PLAY. Which I'll be honest I have not played an arcade game in so long that damn joystick wore my arm out lol. But I won my games though. The menu is pretty simple and not overwhelming. They have a nice amount of dining options. Xaren the cashier/waitress/ host at that time was absolutely sweet and gave good suggestions. We had 2 lunch specials which consisted of 2 large slices of any kind of pizza with a drink or you can do 1 slice with a salad & a drink your choice. But I'm not really a salad eating person so 2 pizza slices for me please and thank you lol. We had a Cheese, a BBQ, a Supreme, & a Meat lovers. I like the pizza dough it's fresh, thin, nice crisp to it, it's foldable reminds me of a New York style pizza. I asked for a side of pizza or marinara sauce because I like a little more sauce than what was on my pizza. I got marinara and that sauce was sooo good and flavorful I could have just had that with some breadsticks and been just as happy. The BBQ pizza was ok. The cheese was pretty good. The Supreme pizza felt like the veggies weren't cooked and if they were maybe cook it a little longer. Still good though. The meat lover's slice was good with nice size chunks of meat. Overall really good food. Love the tables you can eat at and play the games at the same time. We'll be back to try more food and my arm will be tested up so I can pay some more games. And I can't forget to get some more marinara sauce with some...

Lets get into this review... ok first, the customer service was pretty decent, i think the girls name was faith she was pretty nice.... but the food was ssssuuubbbb. Ok They get 1 star for faith and one for the pizza because for 5 dollars, competing with lil Ceasar's, it's not bad. HOW EVER! I WAS HIGHLY DISAPPOINTED in my wings. Like im not even gonna get into my journey to get this food cuz thats another tale in its self, but i expected that once i got my food i would at least be satisfied with it. Grant it i did have to cancel and reorder but thats besides the point. And i assumed it would be fresh based off being told 15 min. And when she read my order back i figured she was just skimming the general order not that when she missed extra crsipy it was because my wings werent crispy. They were gross and slimy/soggy. I hated the skin it made the whole chicken questionable. I was in a rush to get my child from day care so there was no time for turning around or complaining... but for a place that sales wings, then CHARGES for your first dipping sauce i would at least expect the wings to be worth something or at least what i requested! I so bad wanna return this disappointment and get my money back but thats a 30 min ride im not interested in making TODAY, now if theyd like to reimburse me at a later date i can oblige. Btw dont get the buttermilk ranch it taste like some kind of gross goat cheese. Other than that. Order at...