Cool Vibes Pub & Grub — Restaurant in Kenneth City

Everybody is friendly and the food is good, but they charge more than the menu prices when you go to cash out. After I made the review, they accuse me of being a different person. I never actually complained at the store. I only left the Bad Review. I have over 100 reviews. Very few of them are negative but because they think I’m another person that they clearly argued with I can tell that they’re having regular problems with customers, I did not expect it to be five dollars per item type situation. I have cash and credit they didn’t even mention a difference. The only reason I even checked the bill was because the tip thing said 75% 50% and 100% and it didn’t have the 20% so I had to hit custom tip to leave her a 20% tip that made me look at the pricing . I didn’t even complain because I Getting embarrassed and confrontation restaurant I won’t ever go back. Additionally, I was with my girlfriend and had took him out another couple as well after I made the complaint they called me a liar and stuff and I just don’t think that that’s reasonable and that as business owners should be reasonable the way they communicate. The date is on the top of the receipt . We were there about an hour . I played three games of pool .

We tried to follow up and reply with the Owner, but she’s being nonresponsive. This was the message that we sent her.

I hope this message finds you well. I wanted to follow up on my recent review and clarify a few points, as there seems to have been some misunderstanding.

Firstly, I’d like to express that my intention in leaving the review was to provide honest feedback based on my experience. The discrepancy between the menu prices and the final bill, coupled with the modified tipping options, was unexpected and concerning. I understand from your response that you’ve been facing similar issues with other customers, and I’m sorry if my review came across as a personal attack. That was not my intention.

I assure you that I did not engage in any altercations at your establishment, nor did I intend to falsely accuse anyone. My goal was to highlight an issue that I believe might be affecting your business. As a fellow business owner, I recognize how crucial it is to address potential problems to maintain a good reputation and customer trust.

I genuinely hope you take this feedback as constructive rather than adversarial. My suggestion would be to review your pricing and tipping system to ensure transparency and accuracy for all customers. It might also be helpful to look into any staff-related issues if they exist.

Thank you for your attention to this matter. I wish you all the best in resolving these challenges and hope that you can turn this situation into a positive change for your business.

So the owner ghosted because she was wrong so just watch your bill it’s a...

I've been to this place several times over the last calendar year and unfortunately I feel my experience has declined. As a bar and restaurant it's got a decent enough vibe but the food and service quality has regressed significantly enough that I do not expect to return here as my regular spot this upcoming football season.

The big problem is with the food. No matter what you order or what time of day you order it, the service is slow. Expect to wait 40 minutes or more most of the time for your dish to arrive. Service used to be faster than this. I don't know why it slowed down, but it has. A basic hamburger and fries should never take this long to prepare in a properly staffed kitchen. I am also a wings guy, and the quality of said wings at this place has slid. When I first ate here, the wings were double-fried to be extra crispy but also retained all the flavor you'd expect from single-fried wings but as time has progressed they've made some adjustment that results in them just cooking too long to they come out dry and chewy instead of crispy and moist.

Also there used to be several attractive female bartenders who worked here, and they've for some reason been largely replaced by black dudes. To be fair: these gentlemen are perfectly competent at their jobs and have friendly attitudes, but that's not my idea of a cool vibe, that's a downgrade against my personal tastes. They do nightly special things like local bands, karaoke, trivia, etc, and there's a couple of small pool tables and dart boards in good upkeep; typical neighborhood bar stuff but nothing special.

I used to like this place and I can see myself doing so again if they can fix the food service in particular to get food out faster and to prepare it better but until they do I'll be looking for a new place for me and my friends to watch football on Sundays coming...

This was our 2nd visit, the 1st was on a weeknight (2.22 night) it was standard pub food, slow servive, but they were very busy, so understandable circumstances. This 2nd visit was on a Saturday afternoon, there were less than 15 customers, including our 4. 1 bartender, Idk how many in the kitchen. We ordered 3 beers and a mixed drink, which seemed to have no liquor, we politely asked if she could add a shot at our cost "to make it a double" even though I don't think that was the issue. We ordered food, a BLT, a quesadilla burger, 2 chicken sandwiches, 1 order tots, 1 order chili cheese tots. After about 35 minutes we asked if she could check on the food, she returned saying they just informed her they were out of chicken breasts for sandwiches, we said ok & ordered something else for those 2. She immediately returned with the other 2 orders, which were now cold, so those sat there the whole time! When we mentioned it, she said yes, because they went to go get chicken to fulfill the orders! I'm no chef, but crazy thought, maybe don't make the hot foods until you can make them all at once, so like after you go get more chicken, not before! We still paid full bill (didn't ask to comp anything) & tipped 20%. I hope the kitchen team sees this as an opportunity to learn from & the kitchen manager orders more chicken! We will give it another chance, and come back to check out the arcade, I'll update review...