New China — Restaurant in Kenneth City

I saw that they were open while my power was out from Milton & decided to drive down there to get a hot meal for me and my son. When I got there I was told they were not accepting credit cards - cash only. Ok, I get that. I proceeded to go on a mission stopping at 2 gas stations, neither of whom were doing cashback (wasting money on stupid snacks that I had only grabbed to purchase to get the cashback) and finally found Publix open and purchased some useless snacks to get cash back after finding their ATM out of order. I'm telling you all of this to understand that I wasted TIME, MONEY, and PRECIOUS GAS in the midst of an emergency situation to get this cash. I got back to their restaurant and waited in a substantial line while the woman at the cashier made everyone standing there in person wait for like 3 phone calls to take their phone order BEFORE ours - one would think that customers standing there in person should take priority & people on the phone should wait - not the other way around, but I digress. I ordered & also tipped her $5 - and no one else tipped her even change or anything which is fine, but again mentioning as I am a good customer. While I was waiting I watched her ring up a couple ladies and one said she wanted to do partial cash and put the rest on her card. I waited for her to tell them that they were only accepting cash LIKE SHE HAD TOLD ME. Do you know I had to scrape my jaw off the floor when I watched her say (without hesitation!) Ok. She didn't even pause. Took her card like it was nothing. Ok, I am FURIOUS NOW. As a business, you treat ALL customers THE SAME. Period.

I waited to get my food to say anything, bcuz I didn't want them messing with it and I got my food and said "I just wanted to let you know that you've forever lost my business, bcuz you should treat all of your customers the same. You told me cash only and I wasted gas & 20 mins driving around trying to get cash and you then you just took her credit card without hesitation?" She yelled (and I am NOT exaggerating - ) her reaction was to YELL "It SOMETIMES WORKS!!!!" Not kidding. I said "Well, if it 'sometimes works' then why didn 't you even try my card?" She said nothing and started ignoring me. Again, the customer service here is TOP NOTCH. I said "I even tipped you $5. Did that woman whose credit card you ran tip you? Did anyone actually?"....(nothing) "Ok, cool, bcuz that is the kind of business you lost." & walked out vowing to tell anyone & everyone how this business treats people. I am not the one. I'm sorry, but there are a million Chinese restaurants to order from. Their food is nothing special. Overcooked rubbery chicken... lame, not even slightly crispy fried dumplings....orange chicken & honey chicken I would rate a 3 out of 10....so, yes - CUSTOMER SERVICE...kind of important for you, New China. That is what would make people come back, so NO. I will absolutely never return here or patronize a business that would waste a customers time, money and gas in the midst of a disaster and not even apologize, but YELL at them when they are called out on their poor service. CANCELLED. I will tell anyone who will listen to pick any other Chinese Restaurant to...

I have purchased food from this business for 10+ years. The owners now are different from the owners in the past. I recently was phoning in an order that I made countless times. From the combination menu, bourbon chicken, please substitute wonton soup for the egg rolls. I was told no, "If you want wonton soup, it's an extra $3.50", seems like a steep upcharge for soup. Also from the combination menu, chicken with broccoli. Please substitute tofu for the chicken. I was told no, "If you want tofu with broccoli, it's $12.50 for a quart". The last time that I was shopping at M.D. Oriental, tofu cost less than chicken. I informed the person that I had been placing the exact same order for years and years. The woman stated that my last order was in 2021. It's probably true that the last time that I ordered from MY phone was likely in 2021. That doesn't take into account the fact that my son usually orders from his phone, nor does it take into account the large number of times that we have ordered from the counter. We frequently shop across the street at Sue's Farmers Market.

Not wanting to argue, I simply cancelled the entire order. My son then went to a different establishment that had ZERO problem with our request. $1.50 upcharge for soup in lieu of egg roll and zero upcharge for tofu.

I will NEVER again purchase from New China!!! Not even if someone else is paying.

The woman on the phone made it clear that she wasn't interested in good...

Service was fine, though they don't make it clear enough IMO that they have two locations VERY close to one another. It didn't even show up online, plus their two menus on the phone versus desktop view don't match at all with sizing, options, and of course price. Once we sorted everything out there, we found out they don't deliver so we to pick up (not a big deal, we understand delivery ranges). Once we got our food, we tried everything. -pork egg rolls were great -boneless ribs were good/OK -dumplings we're not savory at all (like a good dumpling should be. -General Tso chicken tasted nothing like all the other gen. Tso chicken dishes I've had before, it was not spicy at all (all three of us agreed on this) -the lo mein noodles we're pretty good with the.

We probably will not be coming back as the majority of this experience was not very pleasant, but might give you one more chance. Maybe you make a better chicken dish that I could try? Like a most popular selling...