Starbucks — Restaurant in Kent

I went today and ordered a simple drink. An Earl Grey tea with an inch steam soy. While in line, Megan asked if I wanted a latte and I said I did not. She gave me the price and u drive around. I questioned the price because it was different than I normally pay. So I asked why this was and she said I charged you for the soy. She then took the soy charge off, which I am thankful for but her entire attitude was not very pleasant or nice at all.

I understand people having hard days and I understand we do not know where someone may be in their day, but customer service is important. Providing good customer service is vital. I look for that in any Starbucks I go too because they model that usually always.

Also, I don't understand why some Starbucks charge me for soy and others do not. I never get more than an inch, yet at times I'm charged. If I say something they usually do take it off, but it should be standard across the board and not at different stores. Also, I understand soy is more expensive and charging because of that but I get an inch of soy and I am charged $.60 for an inch? I see many people using the milk containers that are left out put way more milk in their drinks than an inch and they...

Went to the Starbucks today and I usually don't go there I ordered a salted caramel mocha and they gave me a mocha when I went back to have it remade a few hours later they refused to remake it because I did not have the receipt nor did I have the cup I said I thought you guys make it right for the customer but they were so rude to me because I didn't have the receipt nor of a cup so I drove away empty-handed I've n went home and I called Starbucks headquarters and they said in order to have your drink remade you do not and I repeat you do not need a receipt nor do you need the cup they should ask no questions and remake your drink for you I will never go back to this Starbucks ever again and I go to Starbucks every single day sometimes twice a day but at this particular Starbucks location I will never go back there again so I say to you Miss manager maybe you need to get the rules right and that the customer is always right and you are to make your coffees to please your customer so you just lost a good customer so people out there please don't be afraid to call customer service at Starbucks they will credit your account as they did in mine they are so rude so unprofessional and just don't...

Disappointing. That word best describes my experience at this Starbucks location. This was my first visit to this location. I was taking a break. The food selection was very limited. The person at the counter explained that they have no input on what products are delivered. It wasn't my first choice but I settled for the PBJ box. It was dated for sale by today but it should have been pulled a couple of days ago. The bread was very dry. The vegies were limp. I ended up throwing it all out after eating the sandwich and a couple of bites of carrots. On top of that, the music was so loud as to make the environment uncomfortable and tense -- definitely not relaxing for a break. This location is not up to Starbucks usual standards. It earned three stars based on the strength of a clean restroom and store along with...