Ringo’s On The River — Restaurant in Kerrville

HORRIBLE SERVICE RUDE AND UNPROFESSIONAL!

We had never been there and wanted to try it I took my son he wanted to stay and play by the river with other kids. I ordered our food they said it was busy we told them that’s fine we will wait. an hour went by and nothing they ignored us and didn’t update us. then another hour! yes I waited because my son wanted to eat and they told us it was coming so we stayed then another hour they said it’s coming now !! and then I went in and said “hey is it really coming?“ they said “ no sorry it’s still going to be a while !! so they let us stay 3 hours and got no food. They then proceeded to say “so sorry” and come back they will make it up to us!! I finally decided to give them another try came back today with my two children, Not only did they not honor their promise they were rude and refused to even get us a manager. I told the waitress the story and her response was annoyed, in a rush energy and she responded with “okay well let’s clear that out of your mind that’s not happening now” wow!! Then I went to the bar because they said only Rose was the closest thing to a manager she ignored me for another patron even though I stood there for a while and refused to help me then when I said something to her I was waiting before all those people she yelled at me and scolded me !! Horrible trashy awful experience! The greasy food is not worth the horrible messy service !!!! They still are yet to honor what they said to make it up to us!!!...

DO NOT GO HERE!!! Here's my experience.

Walked in with my family and no one bothered to acknowledge us. A customer eventually told us that we can just seat ourselves because that's what he did.

After 10 minutes of sitting, still no one greeted us. No server seemed to have a specific section so I walked up to one and asked for menus.

After another 10 minutes, she brought us menus and took our orders, but never came back. I'm not exaggerating here, she literally never came back. The bartender eventually took pitty on us and retook our drink orders. It had now been 40 minutes.

I observed the original server and several others just hanging out by the kitchen window. This is while other peoples food were sitting cold at the window while they did things like fill napkin holders.

After another 20 minutes, two other servers came up to bring us menus! When we told them we ordered about an hour ago, they asked who took our orders and just walked away looking annoyed. There was no "I'm sorry let me go check." They just rudely walked away.

This is when we decided to just leave and the bartender asked us to settle the drink bill. While paying for it, the original server had the nerve to walk up and say she warned us the food would be slow. I kind of lost it at this point as there wasn't even an apology. Definitely the worst restaurant experience I've ever had and it wasn't isolated to us. Every customer was getting the same treatment and it was clear they were...

The sports bar atmosphere and the waitstaff were very nice. They also have a fantastic balcony overlooking the river. However the food was of less quality than we expected. Granted this was a one time visit and we could have arrived at a bad time (12:15 pm on a Sunday.) There seemed to be a shortage of kitchen staff (one cook for all orders) which led to a long wait. Cannot really blame the cook for that, but the food quality was very poor. I ordered the Chicken fried steak finger basket, the gravy was ice cold, and the CFS fingers had burned little bits of the left over fried items from dirty fry oil stuck to batter which had to be picked off prior to eating. To top it off, the french fries were undercooked and barely edible, which is sad because they look like they could have been great if cooked properly. This may have been a one-off poor performance type situation, but I probably will not waste my time returning. If you are after a good meal, I would recommend skipping this place and go down the street to Billy Genes. If you want a beer and a sporting event on TV, give it try but lower your expectations for quality. I suggest the experience would most likely be better if you just watched from your own couch...