Wendy's — Restaurant in Kerrville

This place is a nightmare to deal with in the evening. I come here multiple times a week and it never fails to amaze me how rude their staff is. Multiple times I’ve dealt with the rudest employees in the drive thru. Whether It was management or an employee. Why would I order a small soda, leave and drive all the way back to get the correct soda if you gave me diet Dr Pepper instead of Diet Coke? Does that make any sense to you? Management was rude, the girl with the tattoo on her neck was rude. She told me she gave me diet Dr Pepper rudely but she would make me the correct one. I told her to smell it. She refused to take it so I poured it out on the drive thru pavement to show I wasn’t trying to pull one over on them or a thief. She got even ruder because I poured it out in the drive thru. I SHOULD NOT HAVE TO PROVE I GOT THE WRONG SODA! It is a small soda. Why would I drive away and come back 20 mins later for the correct soda. Make it make sense. I was not rude at all and was understanding. I didn’t get upset till they were rude to me for no reason. This establishment is slowly losing me and I have no doubt they treat other customers this...

Worst experience ever at a Wendy’s. Workers are very rude. Entered inside where signage is all over for the Pretzel baconator. Ordered one and was told “We don’t have the buns for that”. No ‘I’m sorry’. I asked for a grilled chicken sandwich. Again, “we don’t have that “. Not a single smile or a thank you throughout the ordering process. She acted like we were nothing but an inconvenience. Two soda machines. One is out of ice. Go to other machine to get the ice, but then all the soda’s are ‘unavailable’ in that machine. Have to go back to the no ice machine to get soda. Only to discover all the soda’s in that machine are all flat. We thought we would let them know their machines aren’t working properly. Tell a young man behind counter and he replied “yeah, we know but we’d have to go over there to fix it”. What the heck...

Not so much this Restaurant. The bacon cheese burger tasted good. Good combination, fries were fresh and hot. But I'm am so tired and frustrated that the foods are cold . Burger pre cook and left waiting to get ordered, it gets cold, than they put a cold piece of cheese on sandwich, you have a cold bun, a cold slice of cheese, bacon was cold also. We had 2 bacon cheese burgers very cold And a large order of fries. No drinks. Spent $18.00. It's disgraceful that we the people Let these fast food restaurants stick it to us. Go to Golden Corral before 4pm for two people All you can eat for 19.98. like Gene Restaurant almost cross the street you can get a home cook meal for a couple bucks more. DYOP PAYING...