Captain D's — Restaurant in Kettering

Due to poor service I haven't been in this store almost two-years.

I decided to take another shot at it. Visited on 061925 @ 2:31PM. The gentleman working the counter and drive-thru clearly had a developmental disability / maybe autism. I was very patient with him and thought it was great they hired him. But oh no...

There was some sort of minor mix-up and the manager on duty in the kitchen yelled (through the window at this guy) over a mix-up on a sandwich order. A sandwich. This guy was doing everything he could to keep up with orders and was being extremely pleasant with ALL of the customers. I was honestly very impressed with how hard he was trying to give excellent customer service.

If your management is going to demean and degrade ANY employee, especially one with an intellectual disability, either don't hire the disabled for start firing your management.

This conduct was simply disgusting watch unfold. Disgusting! And while I'm at it, mop your nasty lobby floor - customers don't want to feel their feet sticking to your tile floor.

FYI: You had a sign in your restaurant asking customers to leave feedback. That sign not be a good idea at...

Normally I post beautiful food photos along with a review of my opinion on the experience received. Well let me start by saying that everything my wife and I ordered this evening (Jan,30,2020) was nothing less than amazing but that isn't the reason for my review. I have reviewed many restaurants both large and small, from dive joints to high price fine dinning. The service that I witnessed tonight from Ash,Mercedes,Terrance and Doug was nothing short of Stellar! A true example of what it means to go above and beyond. Not only was the whole crew friendly and doing a great job at getting their orders out hot and quickly but i witnessed them going out of their way to help with a group of customers with special needs. Sometimes it's the small things that make the biggest difference in people's lifes and this Crew not only deserves an immediate raise in pay but hopefully the company can allow these folks to train others on what it means to provide Top notch customer service. I just came in to get a full stomach and left...

My visit today was disappointing. Walking in my shoes stuck to the sticky floor, through the entire store. It took over 10 minutes to get our food. The tables were dirty and sticky, the chair I sat in was broke and almost fell through. While waiting on my loved one in the bathroom, I took a look up and was shocked by what I saw. Mold stained ceilings where something has leaked and not been fixed. The smell of the store was like a moldy dirty smell..(not a fish smell). Then while taking my loved one out to handicap parking , the shift manager was standing right outside the entrance, smoking a cigarette, which wasn't an appropriate place. (She was also mean to a worker over an online order, (I could hear everything) and seemed to have an attitude the entire time I was there) If the front of this store is this dirty, I wonder how dirty the kitchen is. This store needs a serious...