Papa Johns Pizza — Restaurant in Key West

This was the most humiliating, unprofessional, and downright shady food service experience of my life. Papa John’s in Key West is not just bad — it’s a scam.

We ordered pizza during a thunderstorm to our hotel. The person on the phone didn’t even know what a Parmesan crust was, argued with me for minutes, then finally said it was “only on a large.” Fine — I ordered a large and a medium, asked for plates, napkins, and confirmed payment with the driver. I was told “pay when he gets there.”

After 40 minutes waiting in the hotel lobby with my family, the delivery driver arrived — filthy, reeking, rude, and missing teeth. He shoved the pizza at me and told me he had no way to take payment. When I asked about the plates and napkins I specifically requested, he snapped “I was told nothing” and walked off. We were left sitting there stunned, calling the store over and over again with no one answering the phone. We literally sat around for nearly TWO HOURS thinking this disaster would be resolved.

Instead, at MIDNIGHT, the Key West Police were at my hotel door threatening to arrest me for non-payment of $45 of pizza I had been begging to pay for. Imagine being humiliated in front of your family and treated like a criminal because this Papa John’s can’t manage basic service. When the police finally called the manager, magically my card — which they had claimed was “declined” earlier — went through without issue. Even the officers admitted it looked like a scam and told me not to use the delivery driver’s personal Cash App that he tried to pressure me into.

This is beyond “bad service” — it’s fraudulent, humiliating, and dangerous. No one should ever risk ordering from here. You’re not just rolling the dice on cold, low-quality pizza — you’re risking being scammed, embarrassed, and having the cops knock on your door in the middle of the night over their mistakes. Absolutely disgusting. Papa John’s should be ashamed to have their name attached to...

All ya'll that are Down Here in Key West on Vacation, The One Thing you NEED to understand straight off is that you are on a Very. Desirable. Little piece of real estate.... Where rent for a Meager studio apartment on that Island is $1800 a month ... (And there may ONLY BE 1 or 2 apartments available for rent over the course of six months on that Entire Island... LOOK IT UP!) It's more expensive here to live in Key West than New York or San Francisco, I should know I Lived there for years... so Be Grateful for the people ya Got working behind the counter WHEREVER YOU GO or ESPECIALLY Delivering yer pizza ... You CANNOT Just FIND STAFF that can Afford $1800. a month, PLUS Utilities, PLUS Owning, Insuring, an Parking a Car on that Island...

Ive got 20 years Experience Delivering pizza, and Lived in Key West 5 years doing just that, Id Be There HELPING OUT RIGHT NOW but there is NO PLACE TO LIVE on that Island or within a 1 Hour Commute FROM it that I can Afford on what I would make as a Delivery Driver ... are we supposed to BOAT IN from CUBA everyday ???

GIVE THESE PEOPLE A BREAK ! They are Doing The Best Best that they can !

And you should Already Know ANYPLACE that your ordering from in a National Food Chain is going to give you an UNREALISTIC DELIVERY TIME like 30 minutes To Insure your going to Order from "them" and no other Chain store.. Even when they probably DON'T HAVE THE STAFF to do it in the Amount of time they promised.

(Only person this all Hurts is the Driver ... Everytime, Because he's given your food to Deliver out of the oven 40 minutes AFTER you ordered it, when it was supposed to be delivered 10 minutes BEFORE he even got it...)

KEEP ON ORDERING ONLINE and COMPLAINING ONLINE and DESTROYING OUR LIVLIHOOD ...

or MAYBE YOU COULD HAVE ROBOTS Deliver your Food.. To Go Along with yer Whole ONLINE Experience...

Ordered Papa John’s on vacation, don’t have one back home so we’re excited to get our favorite pizza. I had never had a bad Papa John’s experience until today. Received our pizza and it wasn’t cut all the way through, just tore apart. We also ordered cheese sticks and the sauce for the marinara was just barely full enough to cover the bottom of the cup. We then called the store and the guy on the phone was very snarky, and sarcastic. Told me that he would be “just absolutely more than happy to send out another order” but we’d be looking at a 1hr and a half to 2 hour wait.(This is a Monday @ 6:00pm) Told him that we were not interested in waiting that long as we had a long day and we were just ready for our pizza. He then told me that he was going to “check our Papa John’s history to see if this was a “reoccurring problem” He then came back on the phone and said “oh looks like you’ve been to SEVERAL Papa John’s locations. As I said, I have never had a bad Papa John’s experience and we only order it out of town. I’m not one to complain but felt the need in this case.So he then proceeded to tell me to send him pictures of the pizza. So better yet, here they are. Don’t waste your money here, read these reviews. This store is a 3 star...