Five Guys — Restaurant in Killingly

Second time we have been there since they opened. After a long football game we stopped to get burgers for the boys. I placed the order through the app so iit woyld be made correctly. The order was almost $180. 4 out of the 5 meals were made wrong. They toppings were literally whatever someone there randomly selected on 3 off the burgers. Not one of our burgers wasn’t supposed to have lettuce on them, but they all did. All of the other condiments were things we didn’t order or want. One of the burgers wasn’t what I ordered at all. It was instead the cheesy burger I think. The french fry containers were half full. I called at 9:40 to share my experience with the store and surprise - no one answered the phone. I attempted to give them the benefit of the doubt as they were new the first time we visited and they were learning. Tonight the place was dead. I placed the order after 8pm. There were at least 4 people working there. I have no issue paying for good food. I have an issue with this establishment charging restaurant prices and delivering McDonald’s level service. Our last visit...

Usually have a great experience at Five guys. Tonight was a letdown at this location. I ordered online and part of the order was a “little “ French fries. Knowing that they typically dump an additional scoop of fries in the bag this would be plenty. After I picked up my food I got home and pulled out my burger and fries to see that not only did they throw in the additional scoop of fries, they didn’t even fill the little fry cup! I certainly don’t care if they didn’t put in an extra scoop, but at least what I ordered should be complete. This was the first time ever an issue. I guess from know on check the bag before you leave. What’s next, leave out the burger. For over $20.00 for burger fries and a drink, there should be more than 10 fries in the cup, especially when they’re know for...

I've been craving a good burger place nearby ever since the Airline Grill in Pomfret closed down. Which is why I was so happy to find out that a Five Guys was opening up really close by. The menu's not the biggest, but you go to a Five Guys for a burger and fries, not steak and salad, and their burgers and fries are top notch... as long as you request no salt or lightly salted fries when you're making your order. The first time I ordered fries, they were so ridiculously salty that I had to throw them away.

As a warning, there WILL be a bit of a wait. This isn't a fast food place, all of the food is cooked...