MOD Pizza — Restaurant in Kirkland

I would normally give MOD a good review, and I would go pretty much every week to order a pizza. Last night however my experience was horrible. I’ve never had to wait so long for a pizza in my life. I don’t blame the employees who were at the store as much as I blame whoever is in charge of the online system.

I was informed that my pizza would be ready in 15 minutes for curbside pickup. When I arrived right on time, I was told it would take about 45 more minutes for my pizza to be ready, and was offered to get my order canceled and to go to a different MOD Pizza location instead, even though I had already taken the time to order and to get there with my crying 8 months old and hungry 4 year old daughters in the back of the car (which is the reason why I always do curbside pickups).

I told them how inconvenient it was for me to cancel my order and go to a different location at that point, so I asked if they could make things better by giving me a discount. They offered to give me a 20% discount and to have my pizza ready in 15 more minutes. I agreed to do that and told my wife, who was at work, about it. When I was close to arrive 15 minutes later, my wife told me that she had called them and they let her know that someone had apparently canceled my order, so I had to return in 20 minutes and that this time my pizza would be free.

I arrived the third time, expecting that everything would be OK now. Instead what I heard was the same thing I was told at the beginning. At that point I lost it, and requested to speak to a manager. I got the same manager who offered my wife the free pizza in 20 minutes. He apologized and explained that they had an unprecedented amount of customers, which I could see that there were a lot of people in there.

I however don’t understand how the online system would still offer my pizza to be ready in 15 minutes when they were experiencing such delays at the store. If I knew from the beginning, I would have avoided such a bad experience and still be able to recommend this MOD Pizza location. After last night, I don’t think I’ll be inclined to recommend this...

I recently had the pleasure of visiting MOD Pizza. The highlight of my visit was undoubtedly the option to create my own pizza. The freedom to choose from a wide variety of fresh ingredients and toppings was truly a delight for my taste buds.

The process of building my own pizza was seamless and enjoyable. The staff was friendly and helpful, guiding me through the different options and ensuring that my pizza was made exactly to my liking. The crust was perfectly thin and crispy, providing a solid foundation for the flavorful toppings.

What sets MOD Pizza apart is their commitment to customization without any additional charges. You can pile on as many toppings as you desire, creating a pizza that is truly unique and tailored to your preferences. This level of personalization is a game-changer and ensures that every visit to MOD Pizza is a memorable one.

The atmosphere at MOD Pizza is casual and inviting, making it a great spot to enjoy a delicious meal with friends or family. The staff is attentive and efficient, ensuring that your order is prepared promptly and with care.

In terms of value, MOD Pizza offers a fantastic deal. The prices are reasonable, especially considering the generous portions and the ability to load up your pizza with as many toppings as you desire. It's a great bang for your buck, and you'll leave feeling satisfied both in terms of taste and value.

Overall, I highly recommend MOD Pizza for anyone who loves the freedom to create their own pizza masterpiece. With a wide range of fresh ingredients, friendly staff, and a casual atmosphere, MOD Pizza is a go-to destination for pizza lovers seeking a personalized and...

We had a very bad experience with our order today. We precisely ordered 2 kids meal with milk and chocolate milk respectively. We also ordered a Mega cookie along with 4 cheese powder and 4 chili flakes packet. I also specifically called and informed the totemlake branch at kirkland that I am running sick right now and the husband will pick up the order. so if they could please let him pick up a cheesy garlic bread for one of rewards. The guy agreed over the phone and took my phone no to verify my reward but he charged my husband anyway extra for the bread. Now on top of this they forgot the mega cookie, both the milk boxes for the kids and also the chili flakes and cheese powder. And on top of this the pepperoni pizza came burnt and this is not the first time we have been served burnt pizza. When i called and requested to talk to a manager. She instead of sympathizing with a sick customer, told me on the phone that it is not the store responsibility to figure out the correct order but the person who is picking up the order. I have 2 sick kids and me sick and due to the missing order our 5 year old cried the whole evening and of course i am super upset and disappointed too. Does customer service even exist in the totem lake brand. This is so not done and i wish to reach the correct department and person with my...