Mattress Depot USA — Local services in Kirkland

I had originally given a 5 star for John's service, but when it came down to exchanging my medium-firm for a firmer style, that's when things fell apart.

I was told the firmer mattress wasn't in stock yet. So instead if getting my mattress sooner, I had to wait almost 2 weeks. Fast forward to January 4th, and I was told that I received a voicemail (which I didn't) that there was yet another delay, and it would arrive the following week. None of this was communicated to me, as I was waiting all day for the mattress to arrive, yet no one showed up. I had to go into the store to get more information.

I had to wait again, another week, was told it would arrive Thursday, 1/9 but since I work, I told him I'd like the delivery for Saturday.

Saturday rolls around, no one shows up.

I get a text message on Saturday at 3:00pm telling me I have a scheduled delivery for Sunday. I text back saying It was scheduled for today 1/11 not tomorrow 1/12. I get no response.

The mattress arrives on Sunday at 10:30am.

I just want to say that for the money I paid for the Mattress, I can't say the exchange process wasn't admirable what so ever. I waited nearly 3 weeks for the exchange with no apology as to why I never received a voicemail, or any communication. I had to pay to exchange the mattress, and if you get exchange for a cheaper mattress model like I did, they don't refund the difference.

Needless to say, the exchanged mattress is still too firm, and unfortunately I'm stuck with it. It's not refundable, and neither is the adjustable base.

For my first time at one of these big box retailer mattress stores, I'll say that I'm not planning on ever...

We had a great experience here! Went in looking for a new mattress, found the perfect one & it was delivered to our house free next day. It was only $15 to have the old mattress removed & recycled. The salesman James was awesome. He told us he would only show us 5 beds & by the end we will find our bed. That is exactly what happened. He asked questions about how we slept (side, stomach or back) & then after each mattress asked what we liked & didn't like about it to figure out what to have us try next. He did show us deals on a bed frame, but wasn't pushy about it & moved on when we said we were good with our current metal platform bedstand. He showed us package deals that if we wanted sheets, mattress protecter or pillows we could get a huge discount. My husband fell in the with the pillow so we did decide to add it on, but did not feel pressured like we had to purchase it. It's been about a month since we got our new mattress & both myself & my husband have had significant less backpain. We are absolutely loving our new mattress!! We will definitely be back when our son is old enough for a big kid bed & any future mattress needs! As a note James did ask if we would write a fair review (if he deserved it) as the location is newer. I appreciated how he asked & even if he hadn't I still would have wrote one because he definitely earned the 5 star review if...

Omg, I can’t say enough great things about this place! We went to 4 or 5 different mattress stores, and by we got to this one we were so confused and conflicted becaue we had heard so many sales pitches from other stores.

When we walked in, the sales associate, James, was friendly and not overbearing at all. He asked us what we were looking for, our price range and showed us what we were looking for. He didn’t try to upsell or sell us on something we didn’t need or ask for. We learned A LOT about mattress care (did you know you are supposed to rotate your memory foam mattress quarterly?! Cause we didn’t know that) and at the end of meeting with him, he encouraged us to go home and think on it, he even to go to another store just to be sure of our decision. Needless to say, we ended up going back to James and we purchased our mattress. It was just delivered today and the delivery guys were so nice and extremely helpful.

I don’t usually write reviews but I just really felt with making an expensive purchase like this, it is actually helpful to see these kinds of things from actual customers. Especially after going to all the other stores like we did.

Thanks Mattress Depot, and James! I’ll make sure I tell everyone how...