Pagliacci Pizza — Restaurant in Kirkland

Look, quality-wise, you get what you expect. It's good pizza, and quality ingredients ir you'd have never gone there. Any negative reviews are from people who expect the staff to lick their boots because tipping went digital. I don't expect affirmation from the people who provide me quality sustenance, I just want them to appear satisfied with their job. I already KNOW the menu. I cook, and very WELL considering my family of 4 chefs and I'm the youngest kid. Eating out is not a social experiment. Tipping is GOOD. These kids in Kirkland have given me excellent pizza, and I've never detected the obvious impact that garbage customers have on the service industry in the process of instant gratification that IS quick, delicious food. That's FAST, but not "fast food". I have live right next door to Pagliacci in Kirkland. I'm a verrry efficient and experienced cook, and also KETO and carnivore as hell diet-wise, so I know them menu, ingredients and process. It never fails me for a cheat meal, so that's in the corporate bag. My thing is n part accolade part confession (I hope my coach isn't reading this). The food us great. The cleanliness and presentation of the staff is always the sane, food handlers inspection would be proud af. I always get great customer service, to the point that I literally have to mentally justify cheat meals to go there, though I can spin a phenomenal dish in minutes. I'm posting because in this era, if nobody acknowledges people who put an effort in, than you kill a valuable part of motivation. Also I rarely feel confident in eating food at restaurants. These kids ate awesome, some of them have nice cars, but obviously earned via a work ethic, because they don't bow to Karens, but they do good honest hard work, and value their reputation. I live literally right next door to Pagliacci's and wk past every day, only getting a slice once a week at best, but I stop there mostly to tip and vote with my wallet, since I don't need the carbs. I will literally factor that in to my old man training routine. My confession is this: I discovered an abandoned small coffee table, leaving the pub, prior to entering the Pagliacci lot. I don't need a coffee table, but when I passed the Pagliaccis little outdoor break area (bench), I thought: "maybe these badass ypung hard-working dudes would want a table next to this little bench". I'm "confessing" this because if you don't need it, I'll come remove and trash it.. I'm posting this so that the "?" Of why this is here doesn't get less credit than it deserves. I rarely write reviews unless somebody totally sucks. This was important to me. Kirkland Washington Pagliacci''s needs to be recognized. I normally have better things to do than even hold "Rairdon's" I'm Kirland accountable for actually damaging my car after a hit in run on their lot. Local. I just have to respect whatever you guys are doing, most of these kids seem happy, and drive nice cars, bravo. If you can't trust your stylist for the people who serve you food, YOU are the problem. I dread eating out (in restaurants), but I cheat on my diet at Pagliaccis, even though I make a MEAN pie, and it's because I'm sold on your overall methodology. I don't know why these kids want to work here, bit as a manager of people, I'd quickly hope anybody that's worked at your establishment for the last 7 years. Just on work ethics, professionality and end result. Great job everyone. I'd name names, bit I don't know them, and it's pretty much always consistent. For the record, my favorite pizza k oint isn't even Pagliaccis, and somehow I don't even go there because of my diet. I go to Pagliaccis because I vote with my f'n WALLET. Note: theycwere closed when I passed them tonight, and I thought "Oh yeah, I keep forgetting to give these kids props" My motivation? If you don't give credit where cresdit is deserved, why would anybody feel the need to care about quality? Great job you guys,, never stop giving a damn about quality. It matters, even in an economy, and group think undervalues food service...

I tried to resolve this on the phone w customer service three times, but now I feel like the only option is to leave a review. I was a devoted Pagliacci customer for 28 years but now I’m done. The Juanita, Kirkland location is filled with apathetic teenagers and an equally apathetic manager. We ordered a gluten free pizza due to an allergy, and received one with gluten. I didn’t realize it until I was two slices in and got very sick. When I called, the rep was defensive and tried to claim I didn’t ask for that (but I later confirmed it was in the order). Last week, we went to pick up a takeout order. The staff made us wait 20 minutes because they messed up a pizza. Did not offer a refund. My partner took it home. Not only was it raw, it had almost none of the main ingredient (mushrooms) and was covered in raw onions and globs of cold goat cheese, completely not what we ordered. I called. Was told the manager would call and we would be refunded. Neither happened. Called again and talked to Sam who had talked to me over the years and remembered me. He is the customer service manager. He promised the refund (still outstanding) and a call from the Juanita Kirkland manager. News flash: she does not care and did not call. The staff is awful because she is apathetic. Will update if there ever is a call or a refund but when you’re spending $100 on two pizzas, and tossing one in the garbage, it’s not worth the money. Poor quality, lazy work, lazy management. That’s the last pizza we will ever order from them. Food is more expensive than ever, don’t waste...

The low rating is not because of the pizza, because Pagliacci pizza is the best ever, been ordering for over 20 years, it’s for the service of this location. We ordered ahead for pick up at 2pm. I called at 130pm before I left to make sure that they weren’t running late (it was super bowl Sunday so I figured they’re slammed) if they’re running late NBD but I’d rather not waste time waiting there and instead just leave later, cause we were going to pickup at a loc about 25 mins away from where I live. Anyways, the guy on the phone said “nope we’re not running late, it should be ready at 1:55pm actually” so I said great and headed out and got there at 2pm. At 2pm it was not ready, in fact it wasn’t ready until 2:25pm. This is exactly what I was trying to avoid. It’s totally fine if they’re running late, but be honest about it because I ended up wasting 25 mins sitting there as opposed to just leaving my house later. The worst part was that it was under my friends name Madi, 2 pizzas came out (which is what we ordered) and I saw him put it in the warmer box and on the shelve at like 2:20. At 2:25 I said “hey do you have an eta? It’s been 25 mins, again, my order is for Madi” and he’s like “OH! Madison? That’s been ready for like 5 minutes…” Like yes. Madi is short for Madison. Tell the name when the pizzas done, there were like 7 people waiting for pick up at that time. Still love pogies, but they have some communication & training to do at...