Domino's Pizza — Restaurant in Klamath Falls

Tried talking to Paul and explaining my situation and he was rude to me and told me he could not help me and told me to contact online services. I explained to him that is not what I was needing. I asked for the supervisor and he put me on hold for a few seconds came back on the line and told me the supervisor was busy. I then said that I was sure he could help me as I have been in a similar situation before. He then got nasty with me and I continued to try to explain my situation and he hung up on me. I called back and he answered again and I instantly said who I was and tried to explain my situation and again he was nasty and I got a little bit nasty back to match his attitude and before I could finish explaining again, he hung up on me a second time. I then called back and someone else answered the phone and his name was Robert and instantaneously he listened to me and let me explain the situation. I felt really bad about calling and even explaining the problem I was having but Paul was rude and incompetent. Robert was very patient with me and understood what I was trying to explain and gave me a valid explanation back and completely handled the situation very well. Robert saved me from never buying from Domino's again and I am a very valuable customer as I order from them a lot. Thank you Robert! I appreciate you correcting my...

I've been disappointed by dominos before. But I went back. There's a couple of things I like no other place has. But the people, the staff can make or break you. The manager needs to grow up and get some serious management training. Start with basic customer service. I know twelve year olds with much better customer service skills than Kyle. Never hang up on a customer that asks you for your supervisor s information or your corporate information. If someone is going to complain provide that information to them and admit your mistakes to your boss. Because its usually worse if you don't and they find out this way. When you consistently close delivery orders prior to the actual delivery it affects a lot of entities. The reason this is done is to fudge your statistics and hide something from your corporate office and possibly your regional office. It may also financially benefit a few individuals and possibly the franchise itself.

My next correspondence is to your corporate office. It would have been better for you if you had given me their contact information rather than making me research it on my own. But the people I found seem like better contacts to complain to than your corporate office.

I'm attaching photos of how my food showed up. Shame on you Kyle. You had a chance to keep a customer or loose one. Did you make the...

UPDATE: THE (MANAGER) WHO WAS LYING AND LAUGHING AT ME AND THE SITUATION WITH OTHER STAFF MEMBERS BRAGGING THAT SHE WAS NOT GOING TO GET IN TROUBLE ANYWAYS (MIND YOU SHE THOUGHT I WAS GONE AND SHE HAD NOT REALIZED I HAD CAME BACK IN THE STORE LISTENING TO WHAT SHE WAS SAYING) IS NAMED STEPH, HER CO WORKERS CONFIRMED SHE GAVE A FALSE NAME. Staff members seemed to be pretty embarrassed yet being use to the “MANAGER STEPH” wrong doing people.

(Alyssa) is what she said her name was after refusing to give me her name. She lied about having my order than admitting she did, she lied about taking my debit card payment which I had PERSONALLY called the store to pay and then she went on admitting she took it but would refund, she lied about why she didnt deliver my order after payment was received and then admitted yet to another lie and stated she had a store to close and was not going to go out of her way to come back to deliver my order, I asked her for her name because I stated i was going to personally come in next day to complain and she laughed and said she was not going to get introuble anyway. VERY UNPROFESSIONAL CAUGHT HER IN MULTIPLE LIES. WILL BE...