Baskin-Robbins — Restaurant in Knightdale

First off, looking at other reviews, it appears the franchisee owners / managers of this location don't give a crap about customer reviews. That says a lot about why this BR31/Dunkin CONSTANTLY gets horrible reviews.

This is the 2nd time I've been to this location. Previously, it was about 3 years ago. I've avoided it every since. But today, I "lost my mind". I had taken my young granddaughter to get a blood draw. To celebrate her being totally brave and not even flinching, much less crying, I wanted to give her a treat. I suggested a cup of ice cream. She asked for chocolate. We head to B&R31. As I'm pulling in, I remember how horrible their previous service was, but thought "That was 3 years ago. Surely things have improved".

Nope.

Just as bad and incompetent as 3 years ago. First off - How does an ice cream shop NOT have CHOCOLATE ice cream? So I ordered one scoop of vanilla with chocolate syrup. The person on the other end kept asking me if I wanted a cup, which I kept repeating. Then I asked if they had black walnut (something B&R very frequently carries 85% of the time). The person seemed confused like she never had heard of such a thing. Once she figured it out, she said they did not. So I then asked if they had coffee ice cream. The cashier told me a list of everything other than coffee ice cream. Once she came back to the POINT, she said no they did not have any coffee ice cream. I then asked if I can get vanilla in a waffle cone. She says they don't have any waffle cones.

WHY are these people still...

This Knightdale store should receive a 0 for customer service. A group of three rude, mean, belligerent young girls with the exception of one girl who had no clue and was running around like a chicken with its head cut off . Smh

The “manager” acted like a bully but didnt intimidate anyone. The manager needs serious training. Her nasty way explains why the others feel like they can be nasty as well when handling customers.

Oh by the way, if youre black and stand up to the manager (heavy set blonde white girl and another blonde white girl who by looking at her can tell she hates to be there...I get it) they’ll refuse service, slam the window in your face, and Call The Police...real immature....when are white people going to STOP calling the police on black people for no reason? When the police start giving citations for wasting their time.

Nobody cares if you call the police! Nobody cares if you refuse service...that’s the company’s loss, or slam the window in someone’s face, that just shows a lack of training, maturity, and the manager’s inability to...

Sadly, this has become the worst Baskin Robbins I have ever been to. I've visited this store many times over the years since it opened, but in the last 3 years since moving back to the area...it is garbage. You never know when they'll actually have ice cream. I went in to get a birthday cone, only to find their freezer was broken. Ok that makes sense. Next month ice cream was back, 2 months later...no ice cream again but no reason this time, 6 months later, they have ice cream. This is bonkers, if you sell ice cream....shouldn't you HAVE ice cream?? I tried to order a prepacked quart of ice cream on Grubhub only to be told my order was canceled after they made the driver wait for 20 mins before they told him they aren't selling any ice cream. The ONLY reason I even try to get ice cream there is that they're the only place that has my favorite ice cream flavor, but after this last debacle, I'm done with them. Their staff ignore customers, the place is always dirty, and they apparently don't even sell ice cream. Absolute...