Tropical Smoothie Cafe — Restaurant in Knightdale

First time at this location and will be my last. Prior to walking in manager is outside on the phone walk in no one said good morning but as I proceeded to place my order I said good morning I could tell they all where new so I humbled my heart. Noticed instantly know one once washed their hands I watched Jason keep the same gloves on for the entire time he made food and to help take orders as they were getting busy the Manger finally came in told the team they were doing good and they weren’t they obviously needed help she said a couple of words and processed to talk on her phone one girl had braids cute by the way but her two front piece were dragging on the counter and she kept pushing them out her face instead of placing all her braids in a pony tail. As she took orders made smoothies not once wash her hands as I’m sitting there in shock of the smooth of orders they take do to being busy they just DONT wash their hands nor change gloves per transition .. lastly staff member clocks in introduce herself to the newbies and put on gloves to help Jason prepare food and NOT once did she wash her hands sooooo staff if ur reading this especially the manger because it’s 100% ur fault train ur employees to provide customer service help then get off the phone when its busy and wash yall hands before messing with with food have a...

I put in a pick up order almost every other day. My order is wrong every single day unless I go in and pay with cash or card and do a in person order. That's the only way my order will be right everything I say don't put on my bowl put on my bowl when I pay extra for stuff to be added on my bowl they never add some people make your bowl perfect. Most of the times your bowl is always messed up. This is the worst tropical smoothie I've ever been to never can get it right You can never they never pick up the phone. You can never make a review or a complaint Nowhere else cause no...

Ordered a Chia Banana Boost which I’ve gotten many times over the years and know it’s normal for there to sometimes be lumps of dates, peanut butter or maybe even a larger speckle of almond. However this is the first time I’ve ever sucked whatever these hard particles are through the straw. Wasted $7 bucks because I’m not drinking a sketchy smoothie. Whatever it was it was very hard, not chewable and could’ve easily choked a small child! I submitted (2) surveys submitting my phone number, and have called several times to try to reach someone...