Target — Local services in Knightdale

I had a very unfortunate experience at this target in knightdale. I was looking for this specific bike for my child. I had been all over wake forest & Raleigh looking this bike. The assistance I had at those two locations were amazing! However neither of those locations had the bike I needed put together & ready to go. Both locations did offer to hold one of the bikes for me & have it possibly put together on Saturday..that was IF the bike builder came in. I did not want to risk doing that & something happen & I have no bike (this specific bike) by Sunday for Easter. So the nice team member Jonathan at the Raleigh store called knightdale to see if they had it in stock..after being on hold for over 20mins then being hung up on by knightdale, I told him to not worry about it, we would head over to knightdale & call on our way to see if someone would be nice enough to pick up & check for this item. While in route to knightdale I finally had someone pick up, his name was Brandon. I told Brandon how hard of a time I’ve had finding this bike today & I’d be so grateful if he’d check to see if this item was in stock, put together & ready to go. Before I could even describe the bike I was looking for this is what I got from Brandon “there are absolutely no holds on these items because they are such a hot item this time of the year because of Easter” I politely said “sir I’m maybe 5mins away, can you please check to see if you have this bike?” He then said “what’s the item #” as if I had it written down or memorized it.. I said “sir I have no idea the number. If you walk over there I can describe it to a T for you..it’s mint green, purple flowers on the handlebars it is the ONLY one over there like it & it’s a 20 inch”... his reply “I still need an item number” basically he wasn’t going to do any leg work to set eyes on this bike & see if they had it. I then had to scramble on targets website and figure out where this item # was. I finally found the item # as we were pulling in the parking lot...I gave him the item # and he came back on the line & said yes I’m showing in my system there is 2 here..I responded with “Awesome! Sir I’m pretty much here, can you please pull one up to customer service? I’ll be in the store in just a moment” his reply “absolutely not, no holds” I said “wow that’s funny because the other two locations were gonna put one on hold for me over night & all I’m asking is 5 mins” his reply “sorry, company policy.” At this point I really wanted to take my service elsewhere. It’s sad that someone was this cold/rude to not even try to go one little extra step to provide a remarkable customer experience. I genuinely felt like I would have been treated better somewhere else. I put my emotions aside because this was the bike that my daughter wanted. Me & my husband walk in 3mins after we hung up the phone & went to the back expecting to see the bike wall empty considering Brandon said that bikes were such a “hot item” for Easter. Much to our surprise the wall was full! It was bikes galore. It didn’t look like bikes were such a “hot item” after all. Seeing that made me relieved because the bike I needed was still there but then again it made me even more upset that I wasn’t worth a 5min hold for reassurance. I was about to drop over $100+ and I was treated as if I wasn’t worth that little bit of effort. When I got to check out I had the cashier get the manager on duty. I wanted to make them aware of the frustration I felt from that team member. Much to my surprise Brandon was a manager. I told Brandon about my frustrations of how he handled the situation & I told him if I wanted crummy customer service I would have went to Walmart. He said “then you should go there” Not even a sorry. I work in customer service and if there’s one thing I know is you ALWAYS follow up with “but what i can do for you” for your customers. He was full of what he couldn’t do for me. Target can do so much better than that for a manager. Shame on target for allowing this to be a representation of them. Unacceptable and a...

I came into this store back in February as I always do with my 7yr old daughter to do a little shopping for spring clothes and stayed quite some time. I picked up some cat and jack outfits a blanket and a night set for myself. When I went to check out all the lines were long the few that were open anyway, so I went to self check out. Nothing unusual for me to go through self checkout its something I do often and have no issues. Well February 24th 2019 I was racially profiled and humiliated in front of the store and my 7 yr old daughter. The AP officer Rob sent out this young guy to stop me after I purchased all of my things and paid to stop me and escort me to the loss prevention room to accuse me of stealing. I offered for him to show me what didn't show up on my receipt and ring it up I would pay the difference he rudely said we were past that point and I was going to jail. I was mortified. I have never in my life been accused of stealing. I don't have a record I've never been in trouble and my child was scared. The AP officer was rude and unprofessional from start to finish. When I entered the room I asked what I had done wrong and if he could show me proof of what he was accusing me of. I attempted to look through the things in my cart and compare my receipt and he told me to sit down and shut up. He never showed me my comparison and then started tearing things out of my bags saying I didn't pay for things. He accused me of scanning one thing and picking up a pile of things and placing them inside the bag. I had a multiple of leggings and tanks of the same kind so I definitely did scan and then pick up my pile and place it in the bag but I most certainly didn't miss scan or intentionally not ring up my items that he refused to show proof of. Rob the rude AP officer repetitively called me a thief and a liar. I said "sir I have never been a thief" he said "you're definitely a thief you've just never been caught" My daughter watching this unfold was scared and kept asking me if we were going to jail. I explained to her that we were not because we didn't do anything wrong. I asked to see the video and for him to show me what he had. I literally saw my self abiding by the rules scanning my items. The police came and ran my ID I was in a room full of people and this AP officer was so amped up and rude. Kept saying things like I can't wait to take this to court. I can't stand a thief. This is what I do. The officers explained that I could go to court and dispute the allegations. I was relieved because I've never been in trouble and my impression of a shoplifter has always been that you go to jail. My last court date for this mess was Sept. 26th and I have been 3 other times since then where this AP officer never showed up. I took time out of work and it left a mark on my daughter. Every time she sees the police or emergency vehicle at a store she thinks someone is stealing and going to jail. I have to wait like 6 months to have my record expunged when I shouldn't have had one in the first place. This guy is bad for target and I'm not the only one who he has targeted. I've read reviews where I recognize some of the same behavior and I'm pretty sure its this AP guy. I am so disappointed in the way I was handled and I will never step foot back into this store again as long as this AP guy is still employed here. I was humiliated in front of the store and my child. I had to secure a lawyer to help me through this process and I feel I am...

Normally I leave great reviews, but the customer service at the Target in Knightdale, NC was incredibly disappointing.

I came in to return Cat & Jack products and receive store credit, just as I had done the day before without any problems. However, when I arrived at the customer service counter, there was no one there. I waited 2–3 minutes before someone finally showed up. She didn’t greet me or acknowledge me—instead, she began processing a return for her coworker who was returning expired food (some items dated as far back as October 2024 and January 2025). This exchange was done loudly, and it felt unprofessional and inappropriate for a customer service area.

Once finished, the employee motioned for me to move to the other register without saying a word. I explained that I wanted to exchange my items for store credit, as I had done the day before. She abruptly responded that they no longer accept those items. When I explained that I had done the same return just one day earlier at the same location, she called over someone named Cheryl.

Cheryl also didn’t greet me or ask if I had any questions. She simply handed me a laminated sheet stating a "new policy." When I asked for the District Senior Director’s name and contact information, I was told I could not have it. Instead, I was given a customer service number—which turned out to be the wrong one. I then had to call again to get the correct number from a phone representative.

There seem to be inconsistent practices at this location, and the lack of professionalism and customer care was extremely frustrating. I hope this store takes the time to train their team in basic customer service skills, consistency in policy enforcement, and...