Auntie Anne's — Restaurant in Knoxville

This branch in Knoxville Tennessee is not so pleasant as the person who served me was weird. He was making this strange sound. When he took my order his face had zero smile and the tone of his voice was like you are bothering him in his siesta time. It was my third time to buy from this branch and that day the cinnamon sugar on my pretzel was not enough to give it a flavor. There was also waay too much ice on my drinks. I know the difference between too much ice and enough ice when ordering drinks but this was too much. Where is the quality control here?

Nevertheless the staff who took my order understood what exactly I ordered and did not make any mistake.

You have to clean a space so you can have a place to sit down and eat your order. I was there for almost an hour and saw nobody staff willing to go out and at least...

I would give them 0 stars if possible. I was at mall today and bought a cup of pretzels. I asked for a cup of tap water to go with it. I was told that he could either sell me a bottle of water or I could pay for a cup with ice and then go find water somewhere else-he wouldn't even put water in the cup if it was paid for. That is actually illegal. Legally restaurant/facilities selling food have to provide water for their patrons. I would have understood if I wasn't buying $5 pretzels, but that is outrageous. Disappointing that they are the kind of company that won't even give their patrons tap water. I definitely will never be going back. Aside from the water experience, the quality of their pretzels has declined over the years. Mine tasted...

Worst service the lady at the register doesnt smile and the boy helping her he was nice and helped people. Then when I had a issue with my food they took it off to the side and personally stared and me touched the food and had made a scene. Very disrespectful. Only person person I would say had manners or had a smile or was helpful was the boy helping the girl. But i would say he should do it all he is so good. Everyone else not so much. Would not recommend. Especially how they acted to me. They gave me another cinnabon and it was much warmer. But because the other one they made a scene. Wonder what they would have done if they knew I go and rate...