KFC — Restaurant in Knoxville

I’ve been to this location five times. The first two visits were great—good service, no complaints. On my third visit, they were out of chicken and said it would take 20 minutes, but at least they told me before I ordered.

The fourth time, it was the same issue—no chicken—but they didn’t say anything until after I paid. I ended up waiting 30 minutes, and it was clear they were short-staffed with only three employees.

Now, the fifth time (which was yesterday), I placed an online order for pickup. When I arrived, no one was at the counter, and I waited about 10 minutes for someone to show up. I told them I was there for a pickup, and they said, “We don’t have an order for pickup.” I showed them my confirmation, and they replied, “Okay, it’s going to be 20 minutes—we’re out of tenders.”

They gave me my cups, but when I went to get a drink, they were out of about 90% of the sodas. When I mentioned it, I got a dirty look and a dismissive, “Yeah, we’re out of almost everything, sorry.” Meanwhile, I waited another 20 minutes at the counter because the employee just walked to the back and never came out again. One person was cooking, one was working the drive-thru, and the third acted like doing her job was a huge inconvenience.

Honestly, I’m not expecting five-star restaurant treatment—I just want people to...

We stopped for dinner last Wednesday or Thursday and WOW were we in for a treat!!! The best part started with the lady working drive through, wish I had gotten her name, she was the absolute sweetest lady happy and laughing with me made great food suggestions and helped me get our meal!! At the window I got to meet this wonderful beautiful lady, could not have been any better than her!!! She gathered our food herself and put the meal together, she said she had to drop fresh fries and would I pull up for a moment! Well that's what it was maybe 2 minutes and she came out smiling and apologized I told her absolutely no worries we had started eating chicken nuggets, then I told her she had the best personality for this job I had ever come across she was excellent!! I got to see a huge smile!!! If all service workers could learn from her, she's the best in her job I've ever seen but that's not everything, not only were the fries extremely fresh and wonderful, the entire meal was like it was just cooked, so fresh and wonderful delicious and tasty!!! Some of the dipping sauce she suggested I had never had but I tried them, WOW were they awesome!!! I'm going back if nothing else to get her name but not only is the service outstanding so is the food!¡!! Way to go KFC you made...

i remember last year at this time when i entered this store i was always greeted with a friendly smile by every employee. however now when i enter this store i got greeted by only one manager. this is one of my favorite kfc's to eat at. i love all the choices on the buffet. it always looks delicious. well a couple of days ago when i was in there their was young man working on the buffet and his manager was with him and she was not to nice. she was telling him to change out the pans instead of helping him. he seemed like he did not know what he was doing. now back to the delicious buffet. all the food looked really good just dried up. when i went to the manager (not the same one that was on the buffet, but it was the one who greeted me!) to tell her how the food looked dried up she apologized and fixed it. she was very nice and seemed very concerned. normally i would tell everyone about how wonderful it is there but if i was to tell them that by my last visit than i would be lying. if everyone was as nice and considerate as that one manager there than i think that the whole store would have a better performance. because of that one manager that went out of her way to help me i will be back otherwise i would not come back!!! thank you...