Taco Bell — Restaurant in Knoxville

on Tuesday, October 1, 2024 around two or three in the morning. I was driving to Taco Bell on Clinton Highway to pick up my mobile order and this is my first time using the mobile order on the Taco Bell app and I placed my order on the app and selected a pick up location and I place the order and I paid for my food and Taco Bell charged me $20 of my food then I drive and pull up to the drive-through and give them my order number or my name but they say that they don't have the recorder of my order on your computer system and I asked them why and I asked them. How can I get my food and I tell them this is my first time using a mobile app order on the Taco Bell app and they said I had to call customer service or corporate which I did and I was angry and mad because I'm hungry because I don't like people asking me too many questions when I'm hungry when I pull up to the drive-through window I get angry and frustrated if they can help me and why have the employee asking me to leave, but I did not leave. I decided to drive to to the parking lot after I left the drive-through window then I have to call the cops because they are refusing to give me my food after I paid them $20 to make my food and they say that they don't have my order indoor computer system, and I did end up getting my order the cops give me my order and I left. I wouldn't recommend this Taco Bell on Clinton Highway because they have issues all mobile app order getting it through their computer system. And a route Store Manager name is Rain. Same as experience on at this Taco Bell location. On Wednesday, October 16 2024 I have a place a mobile order on the app. While my parents drive me to Taco Bell while I was order my food and drinks in the app. When I arrived at the store to pick up my order. The employee or the other manager asked if I am picking up a DoorDash order I said no I am here to pick up my mobile app order and they staff asked for my name on the order and I said my name is Alvin T and the manager name Rain hear me said my name she started to talk smack about me with one of her employees saying Taco Bell have took $20 because they don't have order in their computer system when after I paid them $20 for my food and drink. So I let it slide and when the other manager give me my order and I asked is it everything in their computer system bag that I have ordered and she said yes. When I leave the store and my parents drive me home I don't see my cinnamon twist in the bag so I called back to the store where I ordered and picked up this order the manager named Rain answered my phone call then I tell her I was there at her store earlier and introduce my name over the phone said my name is Alvin Ton and tell her you guys to put my cinnamon twist in the bag and she rudely hung up on the phone. Then I have my little sister drive back to the store picked up my cinnamon twist and tell her other manager I was there earlier ask her is it everything in the bag that I have ordered she said and tell her I have one missing item is cinnamon twist and tell her when I get home I don't see my cinnamon twist in the bag and she have a the cinnamon twist and 2 coupons and tell her I have called in the store and the store manager Rain I was there that I have missing items and she hung up on me and file a complaint against her with other manager at the time. And she will the general main manager know about this and she advise file a complaint with that manager with corporate and which I did 2 days later after that Taco Bell...

I ordered online for the first time. I got 2 boxes that come with drinks. When I ordered online it let me choose fountain drink but never what type. ( I thought maybe they ask at the window) For the second box I chose a Strawberry Skittles drink. I get there drive thru is backed up wait 10 min to get to speaker. Give them my name for online order .I get to window, guy is trying to hand me a mountain dew and Pepsi. I never chose the type drink for first box and the second should have been an icee. I say I'll take the Pepsi but I didn't order a mountain dew. The guy argues with me. Tells me that the computer says I did. I tell him no, I ordered and paid for an icee. He says no ma'am you did not. Still trying to force the mountain dew on me. The straw Skittles icee is for my 5 year old so I'm getting annoyed. I said fine, no one drinks moubmoun dew in my house but I'll pay the difference again for the Skittles. He said no you can not do that. I have no way to charge you since you ordered online and you ordered a mountain dew . Ahhh I did not but fine just give me another Pepsi then. I then remember I have a receipt in my email. I grabbed my phone as he's getting a Pepsi and sure enough I didn't order a mountain dew and I was upcharged for the icee. So now I'm showing him the receipt he's still arguing that the computer shows this but I don't care, I paid for this not that and I want that Icee for my baby! He seen me on my phone and was like, oh please don't write a bad review which I wasn't at the time. Yet I got home after having to argue for almost 10 minutes about an icee I paid for to find out the mini quesadilla that I paid to upgrade to steak instead of chicken was wrong too. It was chicken. My husband asked if I wanted to go back. No, I was too frustrated at this point. This is the most convenient to me Taco Bell but I will not be back. I shouldn't ever have to argue with an employee! I'm a waitress and get that a customer isn't always right but I would never treat a customer so hostile ever and I was being nice not yelling or anything just insisting that I did not order a...

To say this is the worst taco bell in Knoxville is an understatement. Look at the reviews before you go!! That was my mistake... 0 stars are beyond accurate for this location!!! You wonder why they're opening a Taco Bell around the corner on Oak Ridge Hwy?! Because this one will go out of business!!! The Yum company is cutting their ties with this one! ABSOLUTELY TERRIBLE!! THE MANAGER ON DUTY TOLD ME MY ORDER WAS TOO DIFFICULT AND I SHOULD GO SOMEWHERE ELSE 🤔. DIDN'T KNOW A #6 NOT FRIED AKA AN OLD SCHOOL GORDITTA WAS IMPOSSIBLE TO MAKE at this location. I even tried to explain how to make it even though it was clear they knew how since the manager on duty told me to get a gorditta crunch instead. The lady working at the window was so embarrassed by her manager she gave me 10 coupons! Not 1 but 10!! How embarrassed do you have to be to give someone 10 coupons of "We're sorry we want to make it right coupons"?!!! Ma'am, whoever you are, hold your head high!! True professional, you are and were during that time! I am truly sorry for how your manager represented The staff and The Bell! It is people like you that THE BELL needs more of and less of whoever claimed to be yalls manager!! That's not even mentioning when I pulled in every employee is outside posted and ran inside when they saw me going to the drive-thru. Then, before I even order, the manager tells me a list of things they can't make, aka won't make just to try to get me to leave so he could go back to chilling. The food was cold. Chicken def wouldn't have tempted, not even close. Nacho cheese seemed like it was never heated at all. Just go somewhere else. Terrible food, beyond Terrible service minus the lady at the window who sincerely...