New China King — Restaurant in Kutztown

Cannot express enough the frustration my friends and I went through last night. Every other Friday, we order delivery from here. It has always gotten here on time without issue, and 9 times out of 10 we order on their website. Last night was the exception, and from now, Asian Cuisine will have our business. Let me explain-

At 5:42 we had placed an online order for delivery, per usual. There are 5 of us, so total is usually between 60-70 before tip. It typically takes around 45 minutes, but sometimes an hour to arrive. A little after 6:30, closer to 6:40, we had called to get an update on our delivery just to see where it was. No worries or rush, just wanted to ensure if he order went through and they were working on it. We were told we would get a call back, as “our manager is the one who handles the online orders” and they will be getting back in contact with us. They took our number, and 15 minutes pass by. It is now about 6:55, so we call again on the same phone. Went to voicemail. Odd, but hey maybe they are busy. We try it again 5 minutes later on the same phone and voicemail again. Maybe something wrong with the phone? Who knows. So we call on my phone. I was a little more stern as it is now past 7 and we want to know where our food is, or if we can possibly cancel it and get a refund. To make a long part of this story short, this happened to my phone and 2 others after me. The last one to call was my other friend and they were essentially demanding to not be called back, and to be placed on hold while we get an answer. So we were placed on hold, then hung up on. As soon as that happened, we all pile into the car, and drive down to China king. At this point it, it is 7:45, over 2 hours past from when we placed the order. We walk in, tell them what is up, and they hurriedly make the orders in front of us. They also had other orders on the counter. And what do we get as a kind gesture? 2 free expired cans of soda.

Listen, I am completely empathetic when it comes to rushes, perhaps the delivery driver quitting or calling off, online portal troubles, etc. BUT, when we get told we will be called back when we want to know if our 62 dollars is being taken from us without reviving what we paid for is absurd, disrespectful, and perhaps illegal. I cannot fathom why they could not communicate with us whatever troubles may be occurring and we can only go pick it up, or present another alternative. Not to mention, 2 free cans of soda? I don’t know about you, if I was running a business and this happened, I would profusely apologize and take off a couple items and probably the whole order and make it free. Horrible customer service, horrible communication, not letting us know where in the world our order is, and constantly ignoring our calls when it came from a number they took down from us. I cannot express my displeasure, frustration, and surprise to what we experienced last night. Looking forward to ordering from Asian Cuisine or other places of business. Stay...

This place is one of our go-to delivery options due to the Kutztown student discount. You get a good amount of food, a side of rice, and a soda for around $9. To be honest, the food itself can be hit or miss, but the good stuff is relatively good Chinese takeout (orange chicken, rice noodle stir fry, lo mein, wonton soup, Thai curry... I could go on). Other reviews mention slow delivery times, but I've never had an issue with that. I do enjoy adding the Chinese donuts or almond cookies to my order. Both are pretty good, and you get around a dozen donuts for about $5. The portion sizes have never disappointed. In fact, sometimes they've been a bit much! They're also open for delivery pretty late, so we sometimes end up ordering delivery if I work a 9-hour shift rather...

Hello,

This is an updated review as of June 2025.

We have been going to New China King for the better part of 7 years, through college and into adulthood. Previously my review was higher, we moved 30min away 3 years ago and still ordered from here instead of our local joint.

Unfortunately, the quality has slipped. They now used canned mushrooms in their dishes which frankly is gross. Sauces have the consistency of dried elmers glue. Soups have way way too much msg in them. Quality has gone down and prices have gone up.

Its unfortunate because not too long ago, the food and prices were excellent. It seems they have a different cook and staff than before which I can tell has changed things for the worse.

2/5 - OK in a pinch but I will no...