Whataburger — Restaurant in La Porte

I love me some Whataburger yes I do! However, I do not love this location. I have had a few incidents here that I have let slide, but this one takes the cake. I ordered a bacon avocado combo meal with a large chili cheese fry to be delivered to my hotel, which is less than 2 mi from the restaurant. I ordered it through the Whataburger app because I love the rewards program. I can even overlook the exorbitant $4.99 delivery fee and tip policy. I can't, however, overlook common sense, basic restaurant food prep, and bad customer service. I myself have worked fast food and in a food business owned by my family. And I was always proactive when it came to the things the customer needed if there was something they ordered that had to be eaten with utensils I made sure they were utensils available in the bag even when I drove for doordash I checked what they ordered if there was something that had to have utensils I made sure they were utensils in the back even kept extra ones in my car. Napkins napkins are no brainer. Should automatically be put in that bag as soon as that bag is cracked open for the food put condiments, napkins, utensils!! How hard is that? But my order was delivered without a single napkin without a fork or any other utensil to eat the fries with which by the way were soggy tasted like they had been fried in old grease and in edible to begin with but that's only one of the problems. My main problem is when I send feedback to a for a restaurant and the corporate office contacts me and then the manager contacts me I shouldn't be told how I'm going to be recompensed for my problems or my troubles. I should be asked how I would like this to be resolved not be told how it's going to be resolved. But that's what happened with Mr. Loupe, the store manager at this location. So I was told I could come by and pick up a free meal well I don't particularly want to eat at your location anymore sir I want my money back. But you didn't even bother to ask what I wanted, so I called the restaurant this morning to speak to you and was some other person I guess your assistant manager got on the phone and hung up on me so merely was rude telling me telling me what I needed to do talking to me like I was A disruption to her day it would not let me speak when I did speak I had to cut her off so she got upset and hung up on me I called back and then you had some other chicken to the phone who got real snarly to what the hell is wrong with you people if you can't take constructive criticism then get out of the service industry. But when a customer calls with a complaint and a problem the very least you can do is shut the fuk up and hear them out and ask them what you can do to resolve the problem not tell them what you're going to do not tell them that you're not going to do not act like they are a burden to you or that they're causing you problems it's your job to keep a customer not push them out the door and that's exactly what you did and I am a Google reviewer and my reviews get read by a lot of people and if you think this is not going to weigh on people's minds when they are deciding where they want to eat or order from, you're wrong. This could have been handled in a much better fashion. The only way I would order from your store again is if every one of the managers and assistant managers that I communicated with be demoted or fired. They have no business working with the public or in a leadership position. When you can't put aside your personal feelings for the better good of your company and your customers, then it's time to go. Also I know what it takes to run a restaurant I know that the condiments and the napkins and utensils all cost money but that money isn't should be included in the price of the food. I would rather pay 50 cents more for each item of food and be assured that I'm going to get the things I need to eat my meal rather than not. You're only hurting yourself when you do this. There's a million other places that will be happy to do a better job with their food that I can...

Had 1 person on register, waited 15 minutes to order because they had a long line, was in there more than an hour on a togo order because they lost my ticket, and I only knew that because when I stood up to check on the order the girl that took my order says its not ready after about 30 minutes of waiting. I sit back down and 2 minutes later she asks for my receipt because she thinks the kitchen lost my ticket. At this point they had slowed down but still took 5+ minutes to make my order, and the lady i assume was running the shift comes over with my food, half apologizes and leaves, not offering condiments as is their normal routine. I quickly check the food because the bag was small, all the fries had fallen in the bag since it was hastily made. When i made my way back to the car i realized they didn't give me a gravy for the biscuits and gravy I ordered but since they kept my receipt i had no way of knowing if maybe they charged me for just a biscuit. I go back to order a side of gravy since i was trying to leave and not make a fuss, except it takes them more than 10 minutes because while the girl that first took my order realized that I was still waiting for something, the manager makes an off remark that she already gave me my order so i explained I had been missing my gravy and I ordered another side of it. Well she tells the cashier that first took my order that "see he's just waiting for gravy" and walks off, assumingly to grab said gravy. No. She forgot and when im still there 5 minutes later exclaims at the cashier that she told her to get me the gravy before. (She didnt actually tell her that once) The 2nd cashier that took my gravy order comes over and hands me 2 ramekins of gravy, one that I ordered the 2nd time but the first one should have been bigger since it came in a side meal. At that point i just left and despite living 5 minutes away, got home to half cold food. I'm very patient and I didn't cause a fuss, but that shift was terribly executed, I could visible see about 8 people in their kitchen alone when I arrived and were busy plus 2 people in the front but only one cashier running the line. The manager/shift i assume was in charge had to apologize to plenty of people before my order because the kitchen kept losing tickets or messing them up so I wasnt too surprised when that happened to mine. I don't know if they need more people or what, but I can definitely tell you they need a better leader, because while she kept up an okay attitude she didn't know how to properly manage her staff, talk to customers or the situations. The floors were also visibly dirty and once it slowed lots of the staff were sent home but the place remained dirty. The burger was also completely squished down since it had been improperly packed, and of course cold. Also I ordered 2 Jalapeño biscuits, one alone and one with gravy, but instead they gave me an egg sandwhich with the biscuits rather than what I wanted. Honestly what was the point of grabbing the receipt if it wasn't going to be read. I did go back after sitting down to eat and seeing the state of my food and ask to speak to the manager, a woman named Abbie. She had not been the one I had seen previously. I explained I just wanted my entire order remade because it was cold, wrong, and squished. She asks for my receipt and i explained they took my receipt when they lost my ticket. She writes down my order and goes to give it to the kitchen. Now is when I hear the shift? From earlier who i assume is working the kitchen, because the manager Abbie tells her about my situation. Now someone has to clearly explain to her that she speaks very loudly and that sound travels when you don't have a door heading to the kitchen, because she asks Abbie was what was wrong she loudly exclaims that the food wasn't cold she has made it like right away. Then Abbie explains about the biscuit and she does admit that was her mistake, but the whole interaction was very immature and frankly disrespectful especially since she...

Went in to pick up a to-go order which you think would be easy but apparently not at this location.. I walked in and no one was at the counter so I stood there and waited for about two minutes. Finally a worker comes out of the kitchen into the lobby, looks directly at me, and walks to a table to sit down with another employee. I smiled at her and she completely ignored me. No acknowledgement at all. I think she’s on break so I don’t think too much of it. Another employee comes out of the kitchen and does the same exact thing. He doesn’t even look over at me and goes to the same table with the other two employees. Finally another employee comes from the kitchen, apologizes for the wait and was very nice about it. I tell her I’m just picking up an order so she goes to the back to check on it. In that time, a woman from the kitchen (I’m assuming was the manager) calls out to the two employees sitting and tells them they need to come back in the kitchen. So apparently only the original person sitting was on break and not the two that came out and didn’t acknowledge me. So imagine my shock to find out that they were both on the clock and still not even acknowledging a customer AT ALL?? The nice employee finally comes back and tells me that my order is almost ready so I move over so I’m basically looking into their kitchen from where I’m standing now. I wait about 4 more minutes and the first girl that came out earlier that didn’t acknowledge my existence is holding my bag of food and talking to another employee about shoes…. She FINALLY stops talking and instead of just handing me my food, she throws it on the to-go rack and walks off still not saying a word to me. It was extremely rude and I thought it was actually insane to hold a customers food while I’m standing there watching just to talk about shoes when I’ve already been waiting almost 10 minutes FOR A...