McDonald's — Restaurant in La Quinta

04/01/21 @10:13pm: I entered drive thru, told the app I was here, which then said: Tell us your order code at the speaker: LE21. When prompted, I told the cashier my order code, but the cashier said they did not have my order code. I asked them if I was at the right McDonalds and told the cashier the address for my mobile order. The cashier told me I was at the wrong McDonalds for my mobile order, and that 78-962 CA-111, La Quinta is the address of a McDonalds in a Walmart. Turns out that was not true and I’d be led to the wrong McDonalds from the correct McDonalds.

However, I still had to pick up the food because it wasn’t for me. So, I request through the app to have my order LE21743448 at 78-962, CA-111 delivered Curbside and reserve Spot 1. At that time I received a confirmation of purchase at 10:30pm, which said: Thank you for your order, we will bring your food out when its ready (usually 5 minutes).

I wait in the car in Spot 1 till 11pm when I receive a Thank you for visiting - but I don't have my food. I go to the drive-thru to ask the manager what happened to my order and she said she does not have my order but I can order again. I told her I was already charged for my food and I just want the food - Im not asking for a freebie. She said she would have to ring the order on her screen. I ask if she can then ring up the order, comp it, then explain in the report the circumstances for the comp. She replied she could not do that as a manager and that I would have to pay again, then request to have my already-purchased order cancelled through the app. I told her I could not cancel the order because the app thinks they delivered the food to me already, so she advised to call the app’s customer service number to get a refund.

I needed to pickup the food, so I ordered again and paid via card. However, an extra medium fries was added in error to the order, so I asked for a refund, to which the manager casually opened the cashier drawer and handed me the difference in cash.

My order was finally...

What an incredibly disappointing experience. My wife and I pulled into the drive thru at 10:19 a.m. The line was slow, but we were patient, assuming that once we got to the order box, we would still have time to grab breakfast. By the time we finally reached the speaker, it was 10:31. I literally watched the menu board switch from breakfast to lunch while we were stuck in line.

When I tried to order breakfast, the employee flat out refused. I explained that I had been in line for over 10 minutes, well before the cutoff, but they did not care. No apology, no effort to accommodate, just a blunt refusal. That is not how you treat customers who have been waiting in your line.

The worst part was not just missing breakfast, it was the total lack of customer service. A little understanding, or even acknowledging the situation, would have gone a long way. Instead, the attitude came across as dismissive and uncaring.

After this experience, I have no desire to give this McDonald’s my business again. Between the poor service, the long wait, and the refusal to do the right thing, it is clear that customer satisfaction is not a priority here. Save yourself the time and frustration and go somewhere else where your business is...

Very disappointed. McDonald's claim to fame is their consistent quality, right? Not this location. Came in on a Sat morning, 9ish, to get just a coffee and Sausage Egg McMuffin. The was no line, no wait. I was not greeted by the unfriendly service person at the counter, and received a stale, practically cold McMuffin from the holding area. Was given a replacement by the same unfriendly counter person who could not have cared less.

It's no wonder this place is slow on a Saturday morning. (The practically empty store should have been the tip-off) Other McDs in the valley have fresh food and friendly service. And they're busy. I will not be back...