Panda Express — Restaurant in La Verne

I have eaten here n taken out the food several times but unfortunately the service has gotten worse time after time.

I just picked up 2 plates with 2 items each with even their additional fee menu items so here is the frustration I felt tonite.

First the person who was serving the plates was acting like she was counting how many Chow Mein noodles or how many pieces of Angus beef or how many pieces of chicken and vegetables go into each plate. Being cheap shows through loud and clear. I remember hearing the person after me ask that if she could put more of the items in their plates because they didn't think that they were getting enough.

Second by the time I got to the cash register the guy who was putting the items together said anything else you'd like and I said no he tried to push me into buying drinks and I said no but I would like two egg rolls and hot sauce hot mustard Chopsticks and soy sauce. He kept repeating how much the food cost without even handing me over the bag. Once I saw the bag it was barely fitting the two styrofoam boxes in it, it did not have the egg rolls nor the soy sauce hot sauce or chopsticks. He asked me a second time for the money and I had to stop and said that I needed a bigger bag as I mentioned before because the items are not even fitting in well. One of the other employees heard me complain and said that's just give him a bigger bag.

Once the items were put into the larger bag he said $22.02 and I said I heard you, I have the money in my hand, let me put all the stuff together first. Then we exchanged the money and I left. When I checked the contents of the bag in the car, I noticed that he has short-changed me the fortune cookies. He was so much in a hurry to collect the money that wasn't focusing on taking care of the customer and making sure to give the customer everything that he needs to put in the bag.

The food is consistently good but the service has gone downhill a lot. The prices have gone up for the portions they're serving. This is what would kill the restaurant business. If I don't feel that I'm getting good value for when I pay for I don't care how good the food is if the service is horrible, I will not return.

Hopefully perhaps management will see this review and do something about it or they're going to lose customers...

I dont know what is going on with this place. I have been been here many times and all has been good. But the last 2 times I stopped by has me questioning if I'll be backto this location. I think the way they process online orders breaks the flow and I couldn't keep track of my plates. I was there to get 2 plates of food and had no problem ordering the 1st plate. When I gave my order to the gal for my 2nd plate she starts serving something completely different because she started working on an online order in the middle of my order. She did 3 or 4 plates before continuing with my order. In the mean time, my 1st plate (3 item combo) was by the registers. I give her my 2nd order and then my plate starts getting processed. Plates start being moved around, online orders keep coming in and out for food and another plate makes it to the end. I know I was distracted because my panda app needed to be updated. It was bit chaotic at the register because some guys were picking up 3 online orders and the cashier could not find one of the orders after she got her, the 3rd order was found. Finally, I paid for my food and left. When we opened our containers at home.... I was MAD. The 3 item combo was missing the teriyaki chicken so I got 2 item combo. The 2nd plate was all wrong. I got orange chicken which I'm allergic to and some other chicken with green beans. I ordered teriyaki chicken with sesame chicken

I had previously had an issue with an order but that time it was resolved quickly because we ate there.

I obviously like the food at PE but this...

The lady that works there is awesome

The first time she told me about the panda 🐼 awards or rewards or whatever that thing is called and I got a deal on the chicken 🐓

I was at $12.67 prior to my app discount and after I scanned my QR code boom 💥 dropped it down to $10.22 like let’s go!!!!!!!!!

And she kind of threw in a few more scoops of chicken like the container 🫙 was filled to the tippity top like that paper cardboard container was tight when I opened it

Chicken poureth frometh I had the teriyaki chicken and she graciously gave me two 2️⃣ forks as well thinking 🤔 yeah maybe this guy is about to share it with some one that’s far too much chicken teriyaki for a single person

But nope! Not at all, that chicken ma’am I ate every bite of it and I have no regrets either I’ll do it again and again and again and again.

That extra fork went to waste and I think about it every now and then but let me be abundantly clear I ate that chicken all by myself that was all me and I have no shame and yeah maybe it was portions for a family of four 4️⃣ and maybe it was enough for said family to get seconds

But all in all it was just enough...