Beau Legs Fish & Chips — Restaurant in Lacey

TLDR; At their current prices and customer service skill level I cannot recommend this place to anyone. At $80+ with tip, I feel I was ripped off and will not be going back.

I placed an online order for 2 people, a few days ago (9/21/22). I placed the order at 6:30pm to be ready by 7:15pm. I arrived at 7:15pm, and the order was not ready. Right off the bat there were price discrepancies between their website (where I ordered), and what was being charged when they ran my card. On the website their prices are lower than what was charged (still not fixed and I brought this to the attention of the staff). They offered a 32oz drink option, that they don't actually sell because their largest size is 24 oz (also brought to the attention of the staff and is still not fixed). They did not honor the prices from their website, only insisting that they had recently changed and they needed to update them.

Around 7:20pm is when I paid, they told me the food would be ready in 2-3 minutes. After waiting for 10 minutes I asked about how much longer and was told it wouldn't be long (now 7:30, 15 minutes late). Around 7:45pm the lady comes out yells my name and drops the bag on the counter and walks away immediately. As we had a large order I didn't know if there was another bag or not, so I had to shout to her while she was in the back if there was another bag. She came out looking rather annoyed and told me there wasn't. Took the bag and got out.

When we got home we got everything out of the bag (2 shrimp po' boys, fried pickles, hush puppies, mac and cheese, red beans and rice, and grits). The portion sizes are TINY for how much they charge. The shrimp po'boy was half the size we were anticipating, $6 mac and cheese and the other 2 sides were at most 4oz. We also ordered a "Sweet Potato Pie" and got what tasted like pumpkin pie from Costco. The food was actually decent, I'd give it a 6/10. But the overall experience was tainted by their...

The workers present on the night of March 8th 2024 were an embarrassment to this establishment!

Ordered a LG clam strip basket, and a LG shrimp basket at 5:08pm and was told it would be ready at 5:40. I show at 5:38 just to see every table full and waiting on food along with a long pickup line totaling 19 people all hungry and unhappy. While waiting 1 of the 3 workers present ( they only had a staff of 3!!!! ) announced that there will be no more hush puppies due to the cook who is apparently the restaurant owners son broke the utensil needed. Then a couple minutes later they announced that there will be no more shrimp, pulled pork, or pork chops with no explanation. I eventually made it to the front of the line at 6:20 totaling over a hour since my order was placed and 40 minutes past the time I was told it was to be done, just for the cashier to inform me that the cook who answered the phone (the restaurant owners son) never even wrote down my order or any of the other ones that called in. After telling them what I had they said they were about to start cooking it, reminder they are out of shrimp and hush puppies! So I asked if I was getting the shrimp basket and they said they were not sure while pressuring me to go ahead and pay. I told them I’m not paying until I see my order and asked for the hush puppies to be taken off of my ticket since they weren’t providing them due to incompetence. After a brief argument of them refusing to not charge me for a item they could not provide I left and wasted hours of my life on a failing establishment. I do not recommend eating here. The food and service is acceptable on days where the actual owner runs it, but on days where it’s ran just by other staff the food is terrible and taste like old greese, the environment feels like they don’t want to be there and get irritated when customers show, and it takes at minimum a hour to...

I decided to try this place despite being told by someone else that they had a bad experience there. I tried calling a few times before leaving my work to place my order ahead, but no one would answer the phone. When I arrived, I saw that they were very busy so I was excited about trying some good food. Boy, was I mistaken. I drove 15 minutes out of my way, waited 30 minutes for my food, and drove another 20 minutes home and the food was disgusting. I threw it away shortly after trying little bits of everything hoping that at least something would taste good. I also noticed that I was feeling sick. I went to sleep hoping that I would feel better later, but sure enough I woke up an hour later and sprinted to the bathroom. I was up that entire evening and most of the day ill as can be. When I finally felt well enough to call and request a refund, the woman was very rude, and constantly talked over me, denying me a refund and denying that I was experiencing any kind of illness related to their food even though it was the only thing I had had to eat in a 24-hour period. She swore up and down that “their fish was fresh.” She even went as far as saying that I must be gluten intolerant and ate their food anyway. WHAT?? I didn’t even bother trying to explain to her that it was the rancid oil I tasted since I knew I would just be interrupted. Rancid oil is a common source of food-borne illness with fried foods. I had my bank cancel the transaction because I am not paying for food that I barely ate and that made me ill. Checked my account today and the merchant REVERSED it. If they continue touching my bank account, I will be reporting them to the health authorities and whatever other legal association that I need to. I would leave 0/5 stars if I could. Will never EVER eat here again. Disgusting food and disgusting...