Café Elite — Restaurant in Lacey

I’m posting on behalf of my sister who told me about her recent experience. She has been going here daily and always gets the same drink. She has never once complained about how her drink was priced (though it’s usually a different price every time, she’s never complained to them about it). When she went today the barista working berated her for how she ordered her drink and told her she needed to change how she ordered it. She told her that it’s confusing for the baristas and that they aren’t accurately charging her when she orders her drink and that she needed to do it differently from now on. I have worked in a coffee shop for 6 years and I can never think of a time where it was acceptable to berate a customer and tell them they aren’t “ordering their drink correctly”. I think it would be totally acceptable to educate someone on the different drink types if they didn’t understand and had unreasonable expectations however I think it’s wildly inappropriate to berate a customer for an issue that ultimately is the staffs fault for not charging the...

I stopped by Wednesday morning for an eggnog lattee before work. When I pulled up to the window I was greeted by the barista and she asked what I was having. I would like 16 oz eggnog lattee. She then said I'm so sorry we don't have any eggnog at this time and we haven't had for a minute. She went on and said the management knew about the situation and have contact cafe elite business up north who have eggnog.

I was bummed, but she didn't let that stop her . She asked me what I like and what could I make you. She was awesome and made me an amazing pumpkin spice Americano. She picked up the drink, so I grabbed a snackie and left her a tip. She made my day.

Hopefully the owner sees this and could reach out to me or the CEO. I have two...

Showed up to the Lacey location with a free one on a punch card. Was told they no longer accept the punch cards, but instead have a phone number system to accumulate points to earn free coffee. Instead of honoring the free coffee card, they took it and charged me fully. It took time to get enough punches because you would get a different card to restart your count over if you ordered a different size drink. Example: a 16 oz is one punch card, 24 ounce is another. I drink different size drinks depending on my mood (and need of caffeine) so out of 3 punch cards, I have over 25 punches. Guess they are invalid now. Sucks they won’t...