Canna Cabana Subs & Shakes — Restaurant in Lacey

I'm honestly sad about this review because every other time I've ordered here was great. We were thinking about making it a regular spot, but this experience just ruined it.

I just had a very negative experience at the Whitman Ln location with, I believe, the owner's mom that works there? My son and I went in there to order us some milkshakes. When I went to pay with my card, it would load for longer than usual, then say, waiting for the cashier. She ended up canceling the order and had me try again. After it did the same thing, I told her I would use a different card, so we tried that, and the same thing happened. I told her I knew I had money on both of those cards and literally just checked, so she called her son (I assume the owner) and told him that she had a customer who was trying to order and that the machine kept saying network error. He had her check that the machine was connected to the wifi, and supposedly it was, so she said in front of me, "Yeah, I think it's just the customer's card," even though I tried 2 different cards from 2 separate banks.

I saw on the customer side that you can pay with cash app, so I told her I was just going to try that, I scanned the QR code it would ding and then say that I would receive a receipt, but it didn't show any money taken out and on her side didn't show paid, so she called someone else named Lexi that works there and asked her if they even had an option for cash app (while failing to mention that was one of the choices on the customer side) and when Lexi didn't seem to know the answer, she says in front of me again "It's fine, I think it's just a issue with the customer.... yeah that's what I was thinking... okay thanks". The way she said it was making me feel like some riff-raff trying to get free milkshakes or something, all while I was nothing but patient and polite when I knew it wasn't a error from me. So she suggested I go to the ATM several blocks away.

I instead told her I had ordered from here online before, so I'll just do that. So my son and I sat in the seating area and I ordered online. While ordering online, it says you can make only a minimum purchase of $20, so I changed our milkshakes to a size large and had to add 2 Scooby snacks. She came out from the back a few minutes later asking if I was able to order online, which I let her know I did, and she said she would check. After confirming, she went back and made the milkshakes.

She came out with 2 small milkshakes and said to take the scooby snack. I let her know about the minimum purchase so I just ordered 2, but they apparently only had 1. She proceeded to rudely scold me and tell me I should have let her know that beforehand because they only had 1 Scooby snack (as if I'm supposed to know their inventory), and she guessed we could take a Gooey ball this one time, but next time I need to let her know before ordering. What if I never came in and ordered online and then went there to pick up my order? Would she have told me the same thing? It is not my job to know what you have.

I didn't even say anything about the milkshakes being small when I paid for large because, at this point, I was done dealing with her condescending, rude attitude. BUT TO TOP IT ALL OFF, I got home and saw that I was charged $19.71 on my cash app from the time I tried using that and the $21.90 from ordering online, and now need to figure out how to get that back, but I refuse to deal with that woman again.

So not only did I pay extra for ordering online and having to increase the size and buy more than I already wanted, but I also got charged a whole order extra because she isn't good with technology and wanted to blame it on the customer, and got 2 small...

I ordered a large Fire sandwich to go on a Friday evening around 5:30. There were three people ahead of me waiting for their orders, so I expected to wait a bit. It was 30 minutes before I got mine. I was excited to try this sandwich I heard so much about: delicious, stuffed with meat, etc. I put half in the fridge and unwrapped the other half. I expected it to be squished, but did not expect it to be so thin, even though I ordered without cheese. I opened the sandwich and there was lettuce, lots of jalapenos, a 1-inch piece of bacon, and a small amount of thinly sliced turkey. I unwrapped the other sandwich and found it was the same except for it had 3 small pieces of bacon. Everything was drowning in mayo sauce. I was so disappointed. I rewrapped the other sandwich, and ate the first one. It was ok. Bread delicious as advertised, but overall it tasted like a mayo, lettuce, and jalapeno sandwich. I did not want to call them out on social media and you cannot FB message them so I emailed pictures along with telling them my experience. I heard nothing back. I finally replied to one of their posts and got a snarky response. When the owner realized I was serious along with me posting a picture, he said that wasn't up to their standards and I could call or come by to have my sandwich replaced. I thanked him and said I would come by the next time I was in the area. That next time was yesterday. I drove 30 minutes out of my way to come by after a Spring Break trip with my grandchildren. I introduced myself to the owner and he remembered me. He said I was supposed to call so we could talk and after reviewing the photos, there was nothing wrong with my sandwich and he would not be replacing it. Conveniently, the post where that discussion took place has been taken down. He also explained how many ounces of turkey go on each size of sandwich. I worked in food service many years and know my way around a food scale. I thanked him and left. I don't need my order replaced by someone who reneges on their promise to make things right, but I will surely make sure everyone knows my experience. Update: It looks like the owner is doubling down and calling me rude for not liking how my sandwich was made. I would love to see him post my comment from Facebook because I can't find it. I have my polite email. I stand by...

BUYER BEWARE*After reading his rebuttal; you can tell he’s not honest and a D-bag. You can go take your garbage restaurant right back to the unemployment line. I haven’t even ate the food yet, but I’m pretty irritated. Menu is on TV’s on the wall with prices listed. I ordered 2 subs and 2 shakes to go. I was given no receipt. While I was calculating the cost on the menu and the cost of what I paid. It was about $6 difference. I asked the worker for a print out of the receipt. I then asked him why it was more on the receipt than what the menu shows. He then directed me to a piece of paper on the counter that was taped and said food costs have gone up and the person to rewrite the digital menu hasn’t got it to them yet. Not once did they direct me to the increased prices or say the menu pricing wasn’t correct on the tv menus on the wall. This was shady business, and I’ll never go back here again. This was a first and last for me. Don’t try and blindside your customers. Hope you stay empty like you were...