Philz Coffee — Restaurant in Lafayette

While I like Philz, and often praise their management and history, I had a bad experience today with their customer service. The cashier worker (female, mid 20s, looks Caucasian, was on the morning shift on Sunday 6/7) had a horrible idea of what is customer service.

She was really irritable and snappy, talking loud and fast for no reason. Before I even ordered, she rudely interrupted to announce that I had to wait for 10 minutes because I didn’t use their app to preorder. There was no respect or actual service, as if she was the one paying me.

It is just awful that the service industry has been diluted by workers who are not trained in any course on hospitality or customer management. I have been around the world and this is a peculiar phenomenon to our economy. College undergrads with no experience overtaking the real laborers of the service industry and acting rudely and arrogantly. The initial theory behind this was the savings accrued by management would be passed on to the customer but not when the coffee cup is 180% more expensive than competitors, it is then expected that trained workers would be hired.

Management, ideally, should rebuke such behavior and remind their workers that they have to take their service tasks seriously, and that the customers are neither their friends nor foes, they are...customers.

Otherwise, I really like some of the coffee at Phil’s and the place here on Diablo is generally friendly, where pre-covid it was a nice social spot. Overall, the place is a great addition to the local business community, but needs to hire better workers. Which is why it amounted to a 2...

Good iced coffee, you have to try a lot of different blends to see what you'd like (encourages repeat visits)

Iced Philtered soul Straight up iced Philtered Soul, is a strong coffee flavor with hints of hazelnuts. 5/5

Iced ether I really like the heavy deep flavor of a cup of straight up iced ether brew. My favorite on the menu 5/5

House Tesora Tesora hot coffee, house way, taste like straight butter. I hate it, butter if you are a butter enjoyer then try it? 1/5

Hot creamy jacob's wonderbar Taste like a good normal cup of hot coffee. 4/5

House ice coffe rose It tastes like Nigori Sake without alcohol, very surreal but a vibe. 3/5

iced tantalizing Turkish Very refreshing, very good and bold. 5/5

They brew a new pot/cup for every order while having so many different blends so wait times could sometimes be longer than other...

Great coffee. Has changed my view on coffee establishments and I never go back to Starbucks for their drinks with no coffee flavor and only syrup and sugar. If you like coffee flavor it’s the place.

Gave 2 stars due to watching a shift lead or supervisor named Liz. Female short statue with dark hair in Walnut Creek Calif. While sitting in store overheard this supervisor put down other employees and other stores. She did not help any employees and would watch them and dictate orders. Writing this review as her behavior was unprofessional and appeared intimidating to the employees. I asked an employee...