The Country Cafe — Restaurant in Lafayette

So, my uncle has sang the praises of The Country Cafe for a looong time. We decided to try the location on Teal Road this morning. NEVER AGAIN! Our server was very, very nice but she is all that this location has going for it and why they received 2 Stars instead of zero. When we arrived there was a handful of people in the restaurant, so, not busy at al. We sat in a booth near the front and every time someone opened that door, cold air would blow in and I would freeze. Our fault? Yes. But they could have either blocked that seat off so it didn’t happen to anyone or they could have warned us there wasn’t anything there to prevent the air from hitting us. Then there was our food. Frank ordered the Country Slam and I ordered the grilled ham and cheese with french fries. The food was ready super Fast! But, they bring out to him the wrong order and mine, my ham had not been cooked and my cheese had not melted. The lady, not our server, comes to our table and snatches Franks plate out from him without saying a word and walks off. Another lady then comes back with the correct plate a few minutes later. With the attitude of the lady, that grabbed his plate, being as it was, I was not about to ask her to have them cook my ham and melt my cheese. So, I just didn’t eat it.the fries were good, but then it’s hard to mess up French fries. The place didn’t appear to be dirty or filthy and the bathroom was ok. Not spectacular but ok! All in all? I’ll never grace the doorway of this place again. I would suggest you don’t either. I’m not trying to ruin anyone’s livelihood or anything but don’t waste your money at this location. You’ll be hangry and mad at...

I’m deeply disappointed with my experience at this restaurant. My wife and I came in for breakfast and ordered French toast with hashbrowns. To my shock, I found a nail in my hashbrowns — something that is completely unacceptable and disgusting. I immediately lost my appetite and left more than half of my meal untouched.

Despite the situation, I remained calm and respectful. I did not cause a scene, and I even tipped our waitress because I understand this wasn’t her fault — she provided great service. Since my wife finished her meal, I offered to pay for hers, which I believed was a fair compromise.

When I brought the issue to the manager, Cristina (the owner), I was met with defensiveness instead of accountability. She insisted that all staff wear gloves (which isn’t accurate — only the cooks do), and couldn’t explain how a nail ended up on my plate. She still insisted I pay for my meal, even though I barely touched it after finding the nail. She told me that “if I had a business, I’d understand” — which was dismissive and unprofessional.

Cristina needs to learn humility and understand that the reason she has more than two locations is because of her customers. A little empathy goes a long way in business. The phrase “the customer is always right” exists for a reason — it’s about respect and doing the right thing when something goes wrong.

It’s not unreasonable to expect basic food safety, and it’s definitely not right to be charged for a meal that made me feel disgusted. I won’t be returning, and I hope this serves as a wake-up call to improve hygiene, professionalism, and customer service.

Estoy profundamente decepcionado con mi experiencia en este restaurante. Mi esposa y yo fuimos a desayunar y pedimos tostadas francesas con papas hashbrown. Para mi sorpresa, encontré una uña en mis papas — algo completamente inaceptable y repugnante. Inmediatamente perdí el apetito y dejé más de la mitad de mi comida sin tocar.

A pesar de la situación, me mantuve tranquilo y respetuoso. No hice un escándalo e incluso le dejé propina a nuestra mesera porque sé que no fue su culpa — ella brindó un excelente servicio. Como mi esposa terminó su comida, ofrecí pagar solo lo que ella comió, lo cual me pareció justo.

Cuando hablé con la gerente, Cristina (la dueña), su actitud fue defensiva en lugar de asumir responsabilidad. Insistió en que todo el personal usa guantes (lo cual no es cierto — solo los cocineros los usan) y no pudo explicar cómo llegó una uña a mi plato. Aun así, insistió en que tenía que pagar mi comida, a pesar de que apenas la toqué después de encontrar eso. Me dijo que “si yo tuviera un negocio, lo entendería”, lo cual fue un comentario totalmente fuera de lugar y poco profesional.

Cristina necesita aprender a ser más humilde y entender que la razón por la que tiene más de dos locales es gracias a sus clientes. Un poco de empatía hace una gran diferencia en los negocios. La frase “el cliente siempre tiene la razón” existe por una razón — se trata de respeto y de hacer lo correcto cuando algo sale mal.

No es exagerado esperar higiene básica en los alimentos, y definitivamente no es correcto cobrar por una comida que causó tanto asco. No regresaré, y espero que esto sirva como un llamado de atención para mejorar la higiene, el profesionalismo y la...

Visited on Sunday morning for the first and last time ! I’ll never go back employees are dishonest my son lost $3000 dollars in a bank envelope with his name on it we went Back 10 minutes later knowing he dropped it there when we approached the staff they denied having his money, We repeatedly asked going out to parking lot to look and back in restaurant 3 times they denied having the money repeatedly, wasn’t until a honest patron confirmed they had it and I called the police that his envelope with the money was handed across the counter from the back of the restaurant!! People work hard for their money! So thankful for the young couple that helped us get the money back NEVER AGAIN wish I was here writing a review about how honest they were but...