KFC — Restaurant in Lake Elsinore

Usually happy with KFC but for this one we were disappointed because we ordered a family meal bucket of chicken and asked for a little cup of Nashville hot sauce and they said no! We would only like enough for one and again the answer was no we'd have to purchase a different menu item to get it so we ordered a burrito because we were starving and promptly went to the other lake Elsinore KFC near railroad canyon where they do it now I heard because it was an all you can eat KFC that they do it over there well you don't have to purchase the all you can eat they have a little sauce on the side they tell you that they're not supposed to do that but there's no harm getting just a little bit for one piece of chicken we were very grateful and we're going to go back to that one from now on so not allowed to report on the Riverside one other than they said no to our request and they were a little snotty about it.they could have said what if we can't because it goes with something else but you can have it but it'll cost you fifty cents $0.75 a Dollar even. But now they've lost...

Ordered off the KFC website. Upon picking up my order I was informed the Strawberry Lemonade was not available. I asked for regular Lemonade, unavailable as well. So then I ask the cashier lady if I can get a refund for the difference as there is an up charge for Strawberry lemonade, and multiple orders adds up. She proceeded to tell me I was wrong, and have an attitude about it. I insisted she look at the KFC website, it was an upcharge, then received a rude response of “that’s not us”..?? So is KFC not KFC? Thanks for the attitude & thank you for shorting my order as well. Extremely disappointed & food was not that good for the price either. The remodel looks good, but maybe invest in employees who actually know the menu & can fulfill the orders complete, & interact...

Just went through a drive thru ordered 8 pieces chicken meal . Person taking order very inattentive and the guy that open the window and gave the food are very rude. We ask if there's a senior discount and response and told us "" I don't know sir I just work over here" and slam the window. Asked for plates and spoons , condiments prior, nothing given zero were given. This guy needs to get fired. Poor , terrible customer service, never encountered such an employee like that , that doesn't know about the company that he is working for or the policy. This is not the first that it happened in this location, tried it again, same thing happened. Poor orientation or employee just...