McDonald's — Restaurant in Lake Elsinore

First off, I don’t go to mc Donald’s because I love it. I go because my kids want it. It is right off the freeway and it’s pretty fast for the most part. So basically the convenience. Let me tell you, I am a guest service manager and I know this place does not exemplify guest service at all whatsoever. I went there tonight and ordered a grand Mac meal for my son. I waited 7 minutes for the burger and the whole time the manager was holding a bag with fries in them. They gave me my sons food and I asked for fresh fries. They said it would take 3 minutes. So I waited, and waited and waited. For thirty minutes. You may ask why I waited. Well my son had already ate the burger, and drank his soda and at this point I just wanted to observe. They went through 5 fresh five baskets. Talked on their cell phones. Even looked out at my car a couple times. My car is very noticeable and bright and not to mention my headlights were on. So obviously if someone is sitting in front of your store with a car running and headlight you think they would need something. Well I finally went inside. I asked for my money back. She gave me two dollars. And some change. I said no I want the full money back. She said I’m not going to give you your money back. You ate the food. I said you realize I waited 30 minutes for fries. Of course we ate the food. We thought we were getting fries. At this point. I would have been happy with voucher to come back or something and just give it to my son. But no. She said I’m done talking to you. I’m not dealing with you. Your done. So of course she gave me an attitude and I gave one back. It wasn’t right for me, but really I have a lot of patience but when I see people in the guest service field that do not provide guest service and are just flat out rude. It irritates me, really bad. And they wonder why everyone complains about how food service workers don’t deserve $15 / hour. Well with an attitude like hers, she give Guest Service employees a bad name. I’m not going to to go on about how you can’t make a career out of mc Donald’s. Because you can. But if this girl wants to make a career out of it, she needs to get her act together. Her name was Nicole. The cashier who also talked back and had no business I. My conversation was Logan. Oh and by the way. My son said the hamburger and soda was good. Just wish...

I waited 5 mins in the front for someone to take my order. Manager in charge saw me waiting, and didn't acknowledge my existence. I don't leave bad reviews unless their due for one. I'll give this shift a negative star. It's Saturday 8/17 , 7:17pm, after a long visit at the ER, my boy wanted to stop by here to eat, but unfortunately this is the treatment we received. An employee walked by and I explained to her that we have been waiting and her response " well I'm busy taking orders out" . The management should look into this shift, this wasn't the first time. What I also witness was a Uber eat driver asked for an order and Alexis gave to him with an attitude, mo thank you, no take care , just handed the old gentleman the brown bag. Very disappointing. Not happy at all.

Today is 4/30/2025 . Time of this review is 10:08 pm. After waiting 15 mins in the drive-thru. This place yet again, deserves zero stars of I could. PATHETIC.

When I ordered, I clearly said please make the fries fresh, because they're usually cold. After 15 mins in line at this time of the night, I checked my food and the fries yet again, cold and nasty looking

So I went inside with fries in my hand. Marlene the manager in charge was chatting/telling an employee to do something. Then when she was done, she just walked passed me.

I said excuse me, you see fries in my hand, obviously something is wrong. Her response..."I was talking to him". She brought my fries without apologizing, handed to me without putting them in a bag handed to me with a cold attitude

This store is just sad to visit, they're service is still the same. Where is the general manager in charge??? Who is running this show?? When will you talk to your managers and teach them customer service???

This message is directly for Marlene. At this time of the night, I waited 15 mins in drive-thru, cold fries and poor attitude. You deserve an F, politely.

The general manager has to have zero customer service skills.

Store deserves an F

4/30/25. Let's see if they reach out. Please send Marlene to a customers service class. Extremely...

McDees new philosophy must be "THE NEED FOR GREED IS BACK, PROFITS BEFORE McATTACKS!!" THERE'S NO OTHER EXCUSE FOR GIVING A PATRON STALE BUNS UNLESS THE OWNERS/MANAGERS INSTRUCT THE WORKERS THAT THEY ARE TO USE ALL THEIR BUNS THAT ARE IN OPEN PACKAGES 6± HOURS LATER ETC. IN OTHER WORDS, THE PACKAGES OF BUNS ARE USUALLY LEFT OPEN, AND NOT SPUN AROUND OR SEALED UP WHEN THE COOK HAS ANY REMAINING IN THE PLASTIC BAGS. SO WHEN THE LAST BATCH OF BURGERS ARE "PRE~COOKED" & SOLD, OR THE BREAKFAST TIMES "SWITCH" ON +OFF, SOMETIMES THERE IS AN OPEN BAG OF BUNS THAT HAVE BECOME HARD, OR THE BUNS WERE LEFT OPEN AFTER USING, (WHICH IS UNSANITARY ANYWAY).

BY THE TIME THEY ARE FINALLY SEALED UP, THE DAMAGE HAS BEEN DONE. MOST OWNERS/MGRS DO NOT UNDERSTAND FOOD! THIS IS A BIG FINANCIAL INVESTMENT GAME TO THEM, + ONCE THEY GET A TASTE OF THE REAL $$$ PROFITS, THEY LOSE TRACK OF QUALITY, & LOOK FOR EVERY CORNER THEY CAN CUT, TO PUT EXPENSIVE FUEL IN THOSE MILLION $$ HUGE MOTOR COACHES THAT ARE SEEN TRAVELING OUR HIGHWAYS.

IF YOU CAN MAKE $1.79± PROFIT ON AN AVERAGE SODA THAT USED TO COST OWNERS .08¢, THEN YOU HAVE A BUN THAT MAY COST .14¢, WHAT DO YOU THINK KEEPS SOME GREEDY OWNERS AWAKE AT NIGHT?

THE MORAL OF THE STORY IS AS OLD AS THE HILLS: DO NOT COUNT YOUR PROFITS BY MORSELS OF STALE BREAD ALONE, FOR OWNERS WOULD BE REWARDED WITH MUCH MORE RESPONSIBILITIES OF FEEDING PROPER FOODS TO THE MASSES, BY WALKING IN THE MASSES SANDALS (OR SKETCHERS) & EATING OF THE SANDWICH YOU BUILT FOR A WISE WEALTHY ONE, WHEN THE PATRON BUYS & GIVES IT TO YOU!

THE REWARDS ARE THEIR BY DOING THE RIGHT THING, WHICH IS "QUALITY!" IT'S CLEAR & SIMPLE, BUT SOME JUST DON'T SEE THAT IT IS EASY ALSO. THIS IS A RARE EXAMPLE OF "WASTE MAKES TASTE!"

WHEN YOU THROW OUT THE OLD, & MAKE IT WITH NEW, THERE'S LESS COMPLAINTS OF MOLD, & MORE PROFITS 4 U!

IT DOESN'T GET MUCH BETTER THAN THIS FOLKS! God Bless you and all whom you love. Thank you, & if U LIKED MY RESPONSE, PLEASE "LIKE ME" ON THIS SITE TOO. ...